Conversational AI is the next step in the development of customer service
Traditional IVR systems are inconvenient, and waiting time on the line feels like forever. In addition, it's impractical to maintain a large call center just to answer the same type of questions.
Meanwhile, voice-first and chatbots can handle calls in different languages and successfully answer 95% of calls. The introduction of AI helps offload a team of agents and speed up the resolution of simple human questions.
Call and contact centers worldwide use Tovie AI tools to support digital channels
up to 78%
of all questions can be answered by a conversational AI agent
of customers leave a company due to bad customer service
of all inquiries to call centers are repeating calls about the same issue
hours are predicted to be saved for businesses by chatbots in the next two years
How is AI revamping the call center?
Strengthen loyalty and quality
Both businesses and customers alike want to resolve issues quickly and efficiently by contacting the call center. An AI-powered assistant not only answers calls instantly but processes requests with quality.
Minimize waiting time
A virtual agent allows customers to avoid waiting on hold or hear “all of our agents are currently busy.” While hotline agents can finally focus on difficult cases.
Empower quick resolution
Customer support bot or intelligent IVR system can handle 65-98% of requests.
- No switching between lines
- Customers don’t have to repeat themselves
- Solutions are offered fast
Provide reliable service
AI-powered agents can solve problems efficiently as they never get tired, never forget the information and always choose the right and cheerful tone for each conversation.
Voice AI is a hot investment
FAQs answered right
reduction of calls and repeated queries
positive response to AI-powered agents
The smart robot at a flower shop with a 33% conversion
A smart bot built with Tovie AI made 24,000 calls right before International Women’s Day
The smart call bot offered to buy flowers the day before International Women's Day and 19,657 clients said YES. This bot not only recognizes one-word answers like yes/no or numbers but also natural language, slang, acronyms, and synonyms. The bot can also handle objections and suggests calling back in case the client is busy.
30% call conversion