Cash out the most of retail with Conversational AI

Reinvent your business through the application of conversational commerce tools

Okay Google, reorder dog foods
Based on your order history, I found Dry Dog Food. It’s $42.90 total. Would you like to buy it?
Yes
Okay Google, where is my order?
You have a package arriving on Monday, March 8.

The modern customer is busy, so less means more

78%

of companies use AI sales bots for self-service in simple scenarios

#1

benefit of chatbots in retail is 24/7 support, according to consumers

60%

of voice assistant owners shopping with voice

by 7-25%

e-commerce revenue increases when using AI chatbots for abandoned carts

Most customers value easy-to-use navigation and an online experience. They seek a business that solves their problems quickly and entirely

Today, buyer patience is at an all-time low. Speed is more important than ever. There is a growing trend toward streamlining retail operations, minimizing business costs, and implementing conversational commerce channels.

Tovie AI's top-notch technology puts you ahead of the competition and improves the shopping experience.

Simplify retail service for your customers

Acquire

Personalize shopping experience

Provide consumers with easy access and real-time information right on the website with a chatbot in retail.

  • Recover abandoned carts
  • Send coupons & promotions
  • Notify when favorite products receive discounts

Engage

Keep your clients updated

Chatbot and voice-first technologies allow customers to receive important information at the time they need.

  • Keeps track of order status
  • Changes in delivery details
  • Courier contacts
  • Returns and refunds policies

Support

Provide 24/7 support

Perfect customer service is fast service. Your hotline agents don’t have to work 24/7 to provide the best customer service. Make sure AI-powered agents can answer FAQs, send reminders, and advise customers round-the-clock.

Enhance

Make shopping easy

Customers almost never know what they want to buy at the moment. Simplify digital catalog browsing with voice bots and smart assistants skills.

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Tikkurila bot brings customer service to another level

The smart bot helps to choose the right paint and builds brand confidence

What an agent bot can do?

  • Helps to pick the right paint among 200 other materials, aligning with a decision tree of 50 questions and 70 types of surfaces
  • Shows product characteristic, certificates, and labels
  • Understands queries even if the user misspelled the Finnish paint name
  • Answers FAQs
  • Finds the nearest shop
  • Serves over 100 queries during the weekends and 40 queries per night, automating 30% of work

Where: messengers, voice assistant

-30% of work automated

>100 queries during the weekends and 40 queries per night

Resources and Insights

blog

How AI is Transforming Physical Retail in 2022: Virtual Shopping Assistants

Reports&Research

Conversational Commerce 2022: Trends, Market Data and Predictions

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We appreciate you contacting Tovie AI and will get back to you as soon as we can.