Voice bot AI is becoming more and more omnipresent in our day-to-day lives. We talk to virtual agents when calling our bank’s contact centre or getting a seasonal bonus offering from our favourite flower shop. More businesses opt for contact centre automation with conversational technologies. Some 56% of contact centres name AI and robotics among the top technologies they plan to use in the future.
We consulted with industry professionals to answer common questions and dispel myths about contact centre automation and created a whitepaper to assist businesses in navigating the world of voice bots. Within the whitepaper, you will discover the optimal situations for using voice bots, the advantages and disadvantages of using a real voice AI bot versus speech synthesis. It includes how to select an appropriate platform for call campaigns, the factors that contribute to natural bot speech, and how to evaluate the bot’s performance. In the paper, we also discuss whether virtual assistants can actually replace call centre agents and so much more. Get your copy now!