Adult social care teams work with complex case files, assessments, and guidance spread across multiple systems. Finding the right information quickly is difficult and often slows down decision-making
Tovie AI turns your adult social care documents into a secure, searchable knowledge hub using RAG-based AI. Staff ask questions in plain language and receive answers grounded in official council information
Less time spent searching and more time supporting people. Teams work with consistent, up-to-date information even during high demand and staff turnover
Social workers can quickly reference care assessments, eligibility criteria, and statutory guidance
Managers and duty teams can search policies and procedures during live cases
New staff can use the knowledge hub for onboarding and day-to-day decision support
Richmond and Wandsworth Councils ran a three-month pilot with Tovie AI to support unpaid carers through a digital care assessment and information service. Carers can access support 24/7 via voice or text, complete assessment questions, and receive guidance tailored to local services, with seamless escalation to council staff when needed.
Behind the service, Tovie’s solution connects the AI to care assessment guidance, eligibility criteria, and council documents, ensuring accurate responses grounded in official information. The approach helps adult social care teams capture assessment data in real-time and focus staff time on addressing complex needs rather than gathering initial information
Blending two advanced approaches: RAG (Retrieval-Augmented Generation) for accurate, data-grounded answers and AI Data Agents to handle complex tasks and data types
Processing a wide range of file formats, including PDF, DOCX, XLS, CSV, and even audio/video files
Deployment across various channels
The solution can be deployed within a company’s own IT infrastructure (on-premise) or in a private cloud for data isolation and security
potential annual savings (LGA)
time saved
of transactions automatable
string(5) "image" bool(false) array(24) { ["ID"]=> int(10023) ["id"]=> int(10023) ["title"]=> string(17) "back-green-planet" ["filename"]=> string(21) "back-green-planet.jpg" ["filesize"]=> int(511608) ["url"]=> string(65) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet.jpg" ["link"]=> string(37) "https://tovie.ai/uk/back-green-planet" ["alt"]=> string(0) "" ["author"]=> string(1) "1" ["description"]=> string(0) "" ["caption"]=> string(0) "" ["name"]=> string(17) "back-green-planet" ["status"]=> string(7) "inherit" ["uploaded_to"]=> int(7901) ["date"]=> string(19) "2026-01-21 17:03:57" ["modified"]=> string(19) "2026-01-21 17:03:57" ["menu_order"]=> int(0) ["mime_type"]=> string(10) "image/jpeg" ["type"]=> string(5) "image" ["subtype"]=> string(4) "jpeg" ["icon"]=> string(53) "https://tovie.ai/wp-includes/images/media/default.png" ["width"]=> int(1200) ["height"]=> int(450) ["sizes"]=> array(51) { ["thumbnail"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-150x150.jpg" ["thumbnail-width"]=> int(150) ["thumbnail-height"]=> int(150) ["medium"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-300x113.jpg" ["medium-width"]=> int(300) ["medium-height"]=> int(113) ["medium_large"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-768x288.jpg" ["medium_large-width"]=> int(768) ["medium_large-height"]=> int(288) ["large"]=> string(74) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-1024x384.jpg" ["large-width"]=> int(1024) ["large-height"]=> int(384) ["1536x1536"]=> string(65) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet.jpg" ["1536x1536-width"]=> int(1200) ["1536x1536-height"]=> int(450) ["2048x2048"]=> string(65) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet.jpg" ["2048x2048-width"]=> int(1200) ["2048x2048-height"]=> int(450) ["image_1800"]=> string(74) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-1200x150.jpg" ["image_1800-width"]=> int(1200) ["image_1800-height"]=> int(150) ["image_1600"]=> string(74) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-1200x150.jpg" ["image_1600-width"]=> int(1200) ["image_1600-height"]=> int(150) ["image_1200"]=> string(74) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-1200x150.jpg" ["image_1200-width"]=> int(1200) ["image_1200-height"]=> int(150) ["image_800"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-800x150.jpg" ["image_800-width"]=> int(800) ["image_800-height"]=> int(150) ["image_600"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-600x150.jpg" ["image_600-width"]=> int(600) ["image_600-height"]=> int(150) ["image_400"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-400x150.jpg" ["image_400-width"]=> int(400) ["image_400-height"]=> int(150) ["image_350x240"]=> string(73) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-350x240.jpg" ["image_350x240-width"]=> int(350) ["image_350x240-height"]=> int(240) ["image_50"]=> string(71) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-50x50.jpg" ["image_50-width"]=> int(50) ["image_50-height"]=> int(50) ["cases_icon"]=> string(71) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-48x18.jpg" ["cases_icon-width"]=> int(48) ["cases_icon-height"]=> int(18) ["cases_icon_2"]=> string(71) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet-60x23.jpg" ["cases_icon_2-width"]=> int(60) ["cases_icon_2-height"]=> int(23) ["page_banner_bg"]=> string(65) "https://tovie.ai/wp-content/uploads/2026/01/back-green-planet.jpg" ["page_banner_bg-width"]=> int(1200) ["page_banner_bg-height"]=> int(450) } }
string(5) "image" bool(false) bool(false)
Talk to us about deploying intelligent document search in your service
The platform is designed for local authorities, councils, and public sector organisations working with sensitive documentation, including adult social care, children services, and related departments.
Yes. The system is designed to handle care assessments, care plans, and statutory guidance in secure environments aligned with public sector requirements.
No. It works alongside existing systems and layers intelligent search on top of them, improving access without disrupting current workflows.
Answers are generated only from uploaded documents using retrieval augmented generation. This ensures responses are grounded in approved content rather than general AI knowledge.
The solution supports on premise and private cloud deployment, ensuring data remains within council controlled infrastructure.
Yes. Role based access control allows services, teams, or departments to have different permissions.
New documents are indexed automatically. Removing a document immediately removes it from search results without retraining.
A pilot can be launched in a matter of days, allowing teams to test document automation in a real environment.
Yes. The platform is designed to handle high volumes of simultaneous queries without performance degradation.
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