AI for care assessment - transforming carer support

AI for care assessment changes that, offering instant, 24/7 support that lightens workloads and ensures no one is left behind

Challenge

Thousands of carers miss out on support. Assessments are slow, follow-up patchy, and help outside office hours is scarce

Our approach

AI provides 24/7 guidance, connects carers to local services, monitors well-being, and integrates with NHS and council systems

Impact

Faster, fairer support with reduced waiting times, earlier risk alerts, 24/7 access, and lower administrative burden

AI care assessment for Richmond and Wandsworth Councils

"By making support more accessible and immediate, we hope to identify carers earlier and connect them with the right services before they reach breaking point. The technology gives us another way to listen and respond, while ensuring that qualified staff can focus on more complex cases."

Steve Shaffelburg,
Senior Commissioning Manager, Prevention and Wellbeing

Solution

Richmond and Wandsworth Councils partnered with Tovie AI to pilot new digital tool designed to support unpaid carers. The project deployed a carer support chatbot that is available via text and voice on council websites

This empathetic chatbot captured carers’ needs, provided immediate information, and directed users to appropriate services. Senior social work staff reviewed all care assessment data during the pilot to ensure accuracy and compliance

Early results

The pilot laid the foundation for scalable, 24/7 AI-based carer support across the UK

Improved engagement and reduced staff workload
Faster assessments and clearer communication
Hundreds of resident contacts automated
Prioritised urgent cases instantly
Freed staff to focus on complex care delivery

Benefits for Public Sector and NHS partners

Improved compliance with statutory duties for carers
Transparent care management assessment processes
Efficient use of limited human resources
Real-time data insights on unmet needs and trends
Strengthened community trust

Expanding to all areas of care

The same technology that powers AI-driven carer support can also streamline senior care assessment, enhance memory care assessment for individuals with cognitive conditions, and strengthen outcomes in health care assessment for vulnerable populations

This approach allows councils and NHS partners to unify carer and resident support systems under one intelligent, responsive framework

Tovie AI seamlessly connects to any CRM, communication channel or knowledge base

Compliance and standards

IBM CLOUD FOR FINANCIAL SERVICES VALIDATED

GDPR-compliant

Cyber Essentials-certified

ISO 27001-certified

Already deployed across UK councils

See how it works

Learn how AI for care assessment can help your organisation deliver accessible, 24/7, person-centred support

What is AI for care assessment?

It’s an AI assistant that supports unpaid carers and council staff by providing 24/7 guidance, helping with care needs assessments, connecting carers to local services, and providing necessary information.

How does it help councils and NHS partners?

The AI reduces administrative workload, standardises assessments, provides real-time insights, flags urgent cases, and frees staff to focus on complex or human-centric care tasks.

Is it secure and compliant with UK regulations?

Yes. AI for care assessment is fully GDPR-compliant, integrates with NHS and council systems securely, and supports data protection standards across all interactions.

Can carers access it outside office hours?

Absolutely. The AI is available 24/7 via text or voice, ensuring carers can get support at nights, weekends, or bank holidays.

Does it replace social workers or council staff?

No. AI augments human staff, streamlines processes, and handles routine queries, allowing social workers to prioritise complex assessments and well-being support.

Can it help carers find respite or financial support?

Yes. AI guides carers to local services, including respite care, benefits advice, and community resources, helping ensure equitable access to support.

Is it accessible for all carers?

Yes. The interface is multilingual, WCAG-compliant, and designed for people with disabilities, digital literacy challenges, or language barriers.

How does it integrate with existing council systems?

AI connects seamlessly with case management platforms, NHS records, Microsoft 365, Teams, telephony infrastructure, and reporting dashboards via secure APIs.

Has it been tested in UK councils?

Yes. Richmond and Wandsworth Councils piloted the AI, showing faster assessments, better engagement, automated routine contacts, and reduced staff workload while maintaining accuracy and compliance.

Can the technology be used beyond carer support?

Yes. The same AI framework can support senior care assessments, memory care, and wider health and social care services, creating a unified, responsive system.