What is a voice bot and why do businesses need them?

A voice bot is a smart virtual assistant that contact centres use for outbound and inbound calls. Among the main reasons why businesses employ AI-powered virtual agents are cost efficiency and the scalability of operations.

What to do before contact centre automation?

The first important thing is to determine the goals and objectives: whether it’s about saving resources and cutting costs, or growing the business. The next thing is to plan the audience coverage, as automation is worthwhile if it significantly reduces employees’ workload and saves resources. Finally, determining bot scenarios, based on which you’ll be reaching the customer base, is also essential.

How does one choose the right vendor for voice bot automation?

At the start, it’s important to consider companies that are ready to build a bot from scratch. As for the tools, it’s better to go with some one-stop-shop of the platform.

How to make a bot sound natural?

Many companies are moving away from the original speech synthesis model. They use hybrid synthesis or similar technology and synthesise variables from pre-recorded voices. Then it sounds as natural as possible.

Lower costs and boost efficiency with AI Voice Bots and Smart IVR

Automate inbound and outbound calls to take the load off human agents and dramatically reduce wait time

Perfect for

Contact centres

Banking

Insurance

Retail

Healthcare

Challenge

There are times when contact centre staff cannot cope with the workload: peak times, after-hours calls, and seasonal call campaigns. Customers cannot get through which results in frustration and churn

Solution

Generative AI-powered voice bots answer multiple calls 24/7, hundreds of simultaneous outbound calls, take phone calls outside business hours and take a load of routine questions off human agents

Results

Higher first-call resolution rate, reduced costs, lower wait time, and increased customer satisfaction

Generative AI voice bots transform business-customer interactions by understanding and responding to natural language, offering seamless and personalised experiences that boost satisfaction and efficiency.

Generative AI voice bots are not robocalls

Seamless integration

Easily integrate Generative AI-powered voice bots into your current systems. Customise them for customer support, sales, or marketing to fit your needs

Continuous improvement

GenAI bots learn from every interaction, getting smarter and more accurate over time to provide top-notch service

Multi-language support

Communicate with customers in their preferred language. Our voice bots support multiple languages, perfect for global businesses

Human-like interaction

Our bots handle objections and communicate just like human agents. They learn from real conversations to improve their responses

High call volume management

Make and receive over 1,000 calls daily. Maintain high service levels even during busy times and eliminate call queues

Versatile script execution

Run any script, whether it's for surveys or sales. Our bots adapt to different scenarios for smooth communication

Customer loyalty enhancement

Enhance customer satisfaction and loyalty with voice bot solutions. Our bots help improve your Net Promoter Score (NPS) with consistent, high-quality interactions

AI-powered interactive voice bots are adaptable to contact centres of all sizes and their varying operational volumes, from small teams handling a few customer inquiries to large enterprises with 10,000+ agents. Choose the case that is right for you.

Learn more

Imagine working in a contact center where all calls are resolved quickly, where interactions with customers seem natural, and where your staff is free to concentrate on their areas of expertise. Our advanced voice bots make this dream a reality.

Our AI-powered voice bots are made to work with contact centers of any size. Our best voice bot technology scalable to match your demands, whether you're a large organization with over 10,000 workers or a small team handling a few client inquiries.

What distinguishes us? Your custom AI voice bot will sound as genuine as a human thanks to our unique AI voice skills, which will enhance every customer encounter and make it enjoyable. Our voice bots use generative AI to handle complicated requests with ease, giving users a smooth and effortless experience.

>45

time-saving and productivity growth

~90%

the bot handles most of the recurring inquiries

200+

simultaneous dialled calls

35%

average conversion per service order

AI voice bots for outbound calls

Customer Service and Support

Appointment reminders, rescheduling options, and follow-up notifications
Order confirmations, promotional campaigns, and loyalty program updates
Feedback collection

Sales and Marketing

Order confirmations and updates
Promotional campaigns and loyalty program updates
Feedback collection

Financial Services

Debt collection
Insurance policy reminders
Fraud alerts and account security

AI voice bots for inbound calls

Personal assistance

Schedules appointments
Bookings, tickets, orders, etc.
Rebookings and cancellations
Transfering calls to agents

AI-powered Smart IVR

Automates call routing by topic and department
Researches the knowledge base to find answers to problems
Clears up any confusion

Сomplaints and filling out applications

Identifies the problem
Records the necessary data
Organises requests in CRM
Notifies agents via email

First-line support

Recognises issues during a conversation
Resolves common problems
Assigns complex tasks to agents
Integrates with customer service software like Zendesk

Smart IVR call automation:

undestands natural language, offers human-like assistance, efficiently resolves customer queries

Regular IVR Systems

Helps attribute inbound calls with IVR menu
Available for customer queries 24/7
Identifies customers and calls them by name
Can handle up to 1000+ simultaneous calls
Transfers calls to available agents, and asks to hold on the line during peak times

Smart IVR by Tovie AI

Actually resolves customer queries, rather than simply transfers calls to agents
Can speak in different voices and with different intonations
Communicates in a natural language which makes navigation effortless for customers
Understands several languages and seamlessly switches between them
Can come with a custom branded avatar
Expresses empathy, jokes and even gently interrupts when necessary

Menu based IVR

Conversational IVR

Technologies that make Tovie AI voice bots stand out

Built-in NLU core for natural language understanding
Barge-in feature that lets a bot respond to user interruptions mid-speech
Prebuilt user behaviour patterns
API connectivity

Ready to transform your contact centre with Tovie AI?

Want to learn more? Get our free ultimate guide on AI voice bots!

Voice bots are becoming a daily part of our lives, from banking to seasonal offers. More businesses are automating contact centres with conversational and generative AI technologies. To help you navigate this trend, we've created a whitepaper with insights from industry experts. Inside, you'll find:

When to use voice bots
Real voice AI vs. speech synthesis
Choosing the right platform for call campaigns
Factors for natural bot speech
Evaluating bot performance

Get your copy now and master the world of voice bots!

Reports&Research

We have answers to nearly all AI voice-bot-related questions here:

Good Voice Bots: How They Help Businesses Thrive

Get your copy

FAQs

What are generative AI-powered voice bots?

Generative AI-powered voice bots are advanced virtual assistants that use artificial intelligence to understand and respond to natural language, providing seamless and personalised interactions for both inbound and outbound calls. Our best generative voice AI solutions ensure that every interaction is efficient and engaging.

How does an AI outbound call work?

An AI outbound call is initiated by a conversational voice bot to reach out to customers for various purposes, such as appointment reminders, payment confirmations, or surveys. These calls are automated, freeing up your agents for more complex tasks.

How do AI-powered voice bots improve customer service?

These bots enhance customer service by offering instant responses, personalised interactions, and 24/7 availability, ensuring that customer inquiries are handled efficiently and effectively.

Can AI-powered voice bots handle complex queries?

Yes, generative AI-powered voice bots are designed to understand and respond to complex queries, thanks to their advanced natural language processing (NLP) capabilities.

How do voice bots handle outbound calls?

For outbound calls, generative AI-powered voice bots can perform tasks such as appointment reminders, debt collection, promotional campaigns, and customer surveys, ensuring timely and effective communication.

Are AI-powered voice bots customisable?

Absolutely. These bots can be tailored to meet your business’s specific needs, whether for customer support, sales, marketing, or other applications.

Do voice bots support multiple languages?

Yes, generative AI-powered voice bots support multiple languages, making them ideal for businesses with a global customer base.

How do voice bots learn and improve over time?

Voice bots continuously learn from each interaction, improving their accuracy and effectiveness through machine learning algorithms.

What is voicebot IVR and how does it help?

Voicebot IVR (Interactive Voice Response) is a system that uses voice generative AI to interact with callers, gather information, and route calls to the appropriate department. A bot IVR can significantly reduce wait times and improve customer satisfaction by efficiently handling routine inquiries.

What are smart IVR solutions and services?

Smart IVR solutions and services leverage generative AI for voice to create dynamic and responsive IVR systems. These systems can understand and respond to various customer queries, providing a more personalised and effective service.

What is Generative AI Text-to-Speech & voice cloning?

Generative AI text-to-speech & voice cloning converts written text into natural-sounding speech using AI generative voice technology. This can be used for creating automated responses, announcements, and more.

Can Generative AI voice bots be customised to fit my brand?

Yes, generative AI and brand voice customisation allow you to create a unique voice for your bots that aligns with your brand identity. This ensures consistent and personalised interactions with your customers.

Does a virtual AI agent need a personality?

Many companies (mainly larger ones) try to associate the bot’s name and voice with the company's brand. In this case, either the company's brand policies or the internal policies of the contact centre regulate the bot's personality. The company’s brand management defines how the AI agent should speak, what it should convey to the customer and other basic things.

Can generative AI-powered voice bots integrate with existing systems?

Yes, these voice bots can seamlessly integrate into your existing systems and workflows, ensuring a smooth implementation process.

What types of businesses can benefit from generative AI-powered voice bots?

Businesses across various industries, including finance, healthcare, retail, and customer service, can benefit from the enhanced efficiency and customer satisfaction of generative AI-powered voice bots.

How does Generative AI voice cloning work?

Generative AI voice cloning uses advanced algorithms to replicate a specific voice. This technology can be used for creating custom AI bot voices that match your brand's tone and style, enhancing the overall customer experience. ElevenLabs Generative voice AI is one example of this cutting-edge technology.

What are the initial steps in implementing contact centre automation?

Embarking on contact centre automation involves a strategic approach. Begin by brainstorming interaction topics encompassing technical support, order confirmations, and insurance renewals.

Analyse call statistics to identify frequently occurring scenarios, optimising automation for efficiency. Prioritise simplicity in initial scenarios, gradually progressing to more complex ones. Consider necessary integrations with systems like CRM and helpdesk for seamless operation.

Define metrics to gauge the bot's impact on efficiency. Calculate conversion rates for outbound calls, comparing the bot's cost-effectiveness to human operators. Compile a comprehensive checklist for software vendors, specifying essential functionalities such as call handling, natural language understanding, and CRM integration. Opt for a vendor aligning closely with these requirements to kickstart successful contact centre automation.

How do I get started with generative AI-powered voice bots?

To get started, contact us to learn more about how generative AI-powered voice bots can be tailored to meet your business needs and enhance your customer interactions.

How to choose the right vendor for voice bot automation?

To choose the right vendor for voice bot automation, you need to take into account some key factors, such as the vendor’s expertise and experience, the vendor’s technology, including customisation and integration capabilities. The scalability of the offered solution is equally important if you are planning to grow your business. Our general recommendation is to consider solution providers capable and ready to build a bot from the ground up. Opting for a one-stop-shop platform such as Tovie AI can be advantageous as it provides a wide range of functionalities and features within a single unified solution.