AI-powered voice bots for enterprise — seamless automation, real business growth

Generative AI-powered voice bots are advanced virtual assistants that use artificial intelligence to understand and respond to natural language, providing seamless and personalised interactions for both inbound and outbound calls. Our best generative voice AI solutions ensure that every interaction is efficient and engaging.

An AI outbound call is initiated by a conversational voice bot to reach out to customers for various purposes, such as appointment reminders, payment confirmations, or surveys. These calls are automated, freeing up your agents for more complex tasks.

These bots enhance customer service by offering instant responses, personalised interactions, and 24/7 availability, ensuring that customer inquiries are handled efficiently and effectively.

Yes, generative AI-powered voice bots are designed to understand and respond to complex queries, thanks to their advanced natural language processing (NLP) capabilities.

For outbound calls, generative AI-powered voice bots can perform tasks such as appointment reminders, debt collection, promotional campaigns, and customer surveys, ensuring timely and effective communication.

Absolutely. These bots can be tailored to meet your business’s specific needs, whether for customer support, sales, marketing, or other applications.

Yes, generative AI-powered voice bots support multiple languages, making them ideal for businesses with a global customer base.

Voice bots continuously learn from each interaction, improving their accuracy and effectiveness through machine learning algorithms.

Voicebot IVR (Interactive Voice Response) is a system that uses voice generative AI to interact with callers, gather information, and route calls to the appropriate department. A bot IVR can significantly reduce wait times and improve customer satisfaction by efficiently handling routine inquiries.

Smart IVR solutions and services leverage generative AI for voice to create dynamic and responsive IVR systems. These systems can understand and respond to various customer queries, providing a more personalised and effective service.

Generative AI text-to-speech & voice cloning converts written text into natural-sounding speech using AI generative voice technology. This can be used for creating automated responses, announcements, and more.

Yes, generative AI and brand voice customisation allow you to create a unique voice for your bots that aligns with your brand identity. This ensures consistent and personalised interactions with your customers.

Many companies (mainly larger ones) try to associate the bot’s name and voice with the company's brand. In this case, either the company's brand policies or the internal policies of the contact centre regulate the bot's personality. The company’s brand management defines how the AI agent should speak, what it should convey to the customer and other basic things.

Yes, these voice bots can seamlessly integrate into your existing systems and workflows, ensuring a smooth implementation process.

What types of businesses can benefit from generative AI-powered voice bots?

Businesses across various industries, including finance, healthcare, retail, and customer service, can benefit from the enhanced efficiency and customer satisfaction of generative AI-powered voice bots.

Generative AI voice cloning uses advanced algorithms to replicate a specific voice. This technology can be used for creating custom AI bot voices that match your brand's tone and style, enhancing the overall customer experience. ElevenLabs Generative voice AI is one example of this cutting-edge technology.

Embarking on contact centre automation involves a strategic approach. Begin by brainstorming interaction topics encompassing technical support, order confirmations, and insurance renewals.

Analyse call statistics to identify frequently occurring scenarios, optimising automation for efficiency. Prioritise simplicity in initial scenarios, gradually progressing to more complex ones. Consider necessary integrations with systems like CRM and helpdesk for seamless operation.

Define metrics to gauge the bot's impact on efficiency. Calculate conversion rates for outbound calls, comparing the bot's cost-effectiveness to human operators. Compile a comprehensive checklist for software vendors, specifying essential functionalities such as call handling, natural language understanding, and CRM integration. Opt for a vendor aligning closely with these requirements to kickstart successful contact centre automation.

To get started, contact us to learn more about how generative AI-powered voice bots can be tailored to meet your business needs and enhance your customer interactions.

To choose the right vendor for voice bot automation, you need to take into account some key factors, such as the vendor’s expertise and experience, the vendor’s technology, including customisation and integration capabilities. The scalability of the offered solution is equally important if you are planning to grow your business. Our general recommendation is to consider solution providers capable and ready to build a bot from the ground up. Opting for a one-stop-shop platform such as Tovie AI can be advantageous as it provides a wide range of functionalities and features within a single unified solution.

An anonymised snippet of code from one of the demos looks something like this:

theme: /
	state: Start
		q!: $regex
		script:
			$jsapi.startSession();
			initVars();
			$client.history = initHistory();
		go!: /GPT

	state: GPT
		event!: noMatch
		event!: lengthLimit
		event!: timeLimit
		script:
			$client.history = $client.history || initHistory();
			$client.history.push({ role: "user", content: $request.query });
			var message = createChatCompletion($client.history);
			$temp.endSession = isEndSession(message.content);
			$temp.text = stripAnswer(message.content);
			$client.history.push({ role: "assistant", content: $temp.text })
		a: {{ $temp.text }}
		if: $temp.endSession
			go!: /EndSession
	
	state: EndSession
		script:
			$jsapi.stopSession();