Enterprise Voice AI

Take control of overwhelming call volumes by automating 90% of routine inquiries
Talk to sales

Challenge

Contact centres handle thousands of calls each month. Long wait times and repetitive tasks keep agents from focusing on higher-value conversations

Our approach

Voice AI can run thousands of personalised conversations across multiple channels. It fills after-hours gaps and replaces manual calling for lead generation and better engagement

Impact

Cut call centre workload by 60% and achieve over 80% first-call resolution. Automate both inbound and outbound client communications with AI-powered voice for enterprise

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AI that cuts call volumes
and automates routine conversations

Delegate routine calls to AI – whether it’s answering FAQs in your contact centre, managing appointments, or following up with leads after hours

Unlike robotic systems, it sounds natural, stays on topic, and handles interruptions smoothly

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AI-powered voice bots for enterprise

Learn how it works
Smooth transition from voice to text
Human-like voice conversations
Inbound and outbound calls
Multi-language support
API connectivity
Learn how it works
case study

How BNP Paribas Cardif scaled with AI

BNP Paribas Cardif, a global insurance leader in 33 countries, partnered with Tovie AI to automate its call centre. Staff was handling repetitive questions during long shifts, making it hard to provide fast support to customers with urgent claims.

By introducing voice AI assistant, Cardif automated claim reporting and eased the workload on human agents, improving response times and customer satisfaction

					string(1) "6"

66%

of client service automation

70%

reduction in call waiting time

$9m

saving in operational costs over two years

-20%

missed client calls

-60%

call-centre loads

83%

first call resolution
Read the full story

AI voice bots are not robocalls

Seamless integration

Easily integrate voice bots into your current systems. Customise it for customer support, sales, or marketing to fit your needs

Continuous improvement

Voice AI for enterprise learns from every interaction, getting smarter and more accurate over time to provide top-notch service

Multi-language support

Communicate with customers in their preferred language. Our voice bots support multiple languages, perfect for global businesses

Human-like interaction

Our bots handle objections and communicate just like human agents. They learn from real conversations to improve their responses

High call volume management

Make and receive over 1,000 calls daily. Maintain high service levels even during busy times and eliminate call queues

Versatile script execution

Run any script, whether it’s for surveys or sales. Our bots adapt to different scenarios for smooth communication

Customer loyalty enhancement

Enhance customer satisfaction and loyalty with enterprise voice solutions. Our bots help improve your Net Promoter Score (NPS) with consistent, high-quality interactions

Reasons to integrate enterprise voice AI solutions for support teams

See AI in action

  • Over 1,000 standard calls per day

  • Contact centre struggles to handle calls during peak times

  • High staff turnover due to operator burnout

  • Increasing workload with no resources to expand staff

  • > 45 time-saving and productivity growth

  • ~90% the bot handles most of the recurring inquiris

  • 200+ simultaneous dialled calls

  • 35% average conversion per service order

Why choose Tovie AI

Tovie AI creates scalable solutions for financial services, operating globally and understanding the cultural nuances and needs of our customers

Enterprise-grade security

IBM FS validated, GDPR, SOC 2 Type 1, Cyber Essentials, PII

Purpose-built for finance

Solutions designed for claims, renewals, compliance, not generic chatbots

Seamless integrations

Tovie AI natively integrates with Salesforce, HubSpot, and SharePoint, as well as core banking APIs

Proven ROI

Up to 50% faster processes, 80% automation, millions in savings

IBM CLOUD FOR FINANCIAL SERVICES VALIDATED
GDPR-compliant
Cyber Essentials-certified
SOC 2 Type 1-certified 
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			bool(false)


			bool(false)

Enterprise-ready AI deployment

Deploy Tovie AI solutions on cloud or on-premises, with AWS, IBM FS, and dedicated server options

Tovie AI seamlessly connects to any CRM, communication channel or knowledge base

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			bool(false)


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Trusted compliance and security with IBM Cloud

Tovie AI’s solutions for Financial Services are validated and available on the IBM Cloud for Financial Services®

Read more
Read more 
			string(5) "image"


			bool(false)


			bool(false)

Are you a small or medium business aiming to enhance customer interactions without overspending?

Tovie AI offers voice bot development tailored to your needs, with streamlined integration and essential functionality—providing a cost-effective solution for your business

Learn more
Learn more

Enterprise voice AI solutions for inbound calls

  • Personal assistance

    Personal assistance

     

    • Schedules appointments
    • Bookings, tickets, orders, etc.
    • Rebookings and cancellations
    • Transfering calls to agents

  • AI-powered Smart IVR

    AI-powered Smart IVR

     

    • Automates call routing by topic and department
    • Researches the knowledge base to find answers to problems
    • Clears up any confusion

  • Complaints and filling out applications

    Complaints and filling out applications

     

    • Identifies the problem
    • Records the necessary data
    • Organises requests in CRM
    • Notifies agents via email

  • First-line support

    First-line support

     

    • Recognises issues during a conversation
    • Resolves common problems
    • Assigns complex tasks to agents
    • Integrates with customer service software like Zendesk

Personal assistance

 

  • Schedules appointments
  • Bookings, tickets, orders, etc.
  • Rebookings and cancellations
  • Transfering calls to agents

AI-powered Smart IVR

 

  • Automates call routing by topic and department
  • Researches the knowledge base to find answers to problems
  • Clears up any confusion

Complaints and filling out applications

 

  • Identifies the problem
  • Records the necessary data
  • Organises requests in CRM
  • Notifies agents via email

First-line support

 

  • Recognises issues during a conversation
  • Resolves common problems
  • Assigns complex tasks to agents
  • Integrates with customer service software like Zendesk

Enterprise voice AI solutions
for outbound calls

  • Customer service and support

    Customer service and support

     

    • Appointment reminders, rescheduling options, and follow-up notifications
    • Order confirmations, promotional campaigns, and loyalty program updates
    • Feedback collection

  • Sales and marketing

    Sales and marketing

     

    • Order confirmations and updates
    • Promotional campaigns and loyalty program updates
    • Feedback collection

  • Financial services

    Financial services

     

    • Debt collection
    • Insurance policy reminders
    • Fraud alerts and account security

Customer service and support

 

  • Appointment reminders, rescheduling options, and follow-up notifications
  • Order confirmations, promotional campaigns, and loyalty program updates
  • Feedback collection

Sales and marketing

 

  • Order confirmations and updates
  • Promotional campaigns and loyalty program updates
  • Feedback collection

Financial services

 

  • Debt collection
  • Insurance policy reminders
  • Fraud alerts and account security

Tovie AI recognised among the top AI voice agents for 2025

Read more 
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Discover what AI can do for your company

Explore more use cases
Explore more use cases

FAQs

What are generative AI-powered voice bots?

Generative AI-powered voice bots are advanced virtual assistants that use artificial intelligence to understand and respond to natural language, providing seamless and personalised interactions for both inbound and outbound calls. Our best generative voice AI solutions ensure that every interaction is efficient and engaging.

Is your AI voice agent solution for enterprise scalable for different contact centre sizes?

Yes. Our AI voice software adapts to contact centres of any size, including large enterprises with 10,000+ support staff. It scales seamlessly with your operational needs, ensuring fast resolution times, natural customer interactions, and more time for your team to focus on complex tasks.

How do AI-powered voice bots improve customer service?

These bots enhance customer service by offering instant responses, personalised interactions, and 24/7 availability, ensuring that customer inquiries are handled efficiently and effectively.

Can AI-powered voice bots handle complex queries?

Yes, generative AI-powered voice bots are designed to understand and respond to complex queries, thanks to their advanced natural language processing (NLP) capabilities.

How do voice bots handle outbound calls?

For outbound calls, generative AI-powered voice bots can perform tasks such as appointment reminders, debt collection, promotional campaigns, and customer surveys, ensuring timely and effective communication.

Are AI-powered voice bots customisable?

Absolutely. These bots can be tailored to meet your business’s specific needs, whether for customer support, sales, marketing, or other applications.

Do voice bots support multiple languages?

Yes, generative AI-powered voice bots support multiple languages, making them ideal for businesses with a global customer base.

How do voice bots learn and improve over time?

Voice bots continuously learn from each interaction, improving their accuracy and effectiveness through machine learning algorithms.

What is voicebot IVR and how does it help?

Voicebot IVR (Interactive Voice Response) is a system that uses voice generative AI to interact with callers, gather information, and route calls to the appropriate department. A bot IVR can significantly reduce wait times and improve customer satisfaction by efficiently handling routine inquiries.

What are smart IVR solutions and services?

Smart IVR solutions and services leverage generative AI for voice to create dynamic and responsive IVR systems. These systems can understand and respond to various customer queries, providing a more personalised and effective service.

What is Generative AI Text-to-Speech & voice cloning?

Generative AI text-to-speech & voice cloning converts written text into natural-sounding speech using AI generative voice technology. This can be used for creating automated responses, announcements, and more.

Can Generative AI voice bots be customised to fit my brand?

Yes, generative AI and brand voice customisation allow you to create a unique voice for your bots that aligns with your brand identity. This ensures consistent and personalised interactions with your customers.

Does a virtual AI agent need a personality?

Many companies (mainly larger ones) try to associate the bot’s name and voice with the company’s brand. In this case, either the company’s brand policies or the internal policies of the contact centre regulate the bot’s personality. The company’s brand management defines how the AI agent should speak, what it should convey to the customer and other basic things.

Can generative AI-powered voice bots integrate with existing systems?

Yes, these voice bots can seamlessly integrate into your existing systems and workflows, ensuring a smooth implementation process.

What types of businesses can benefit from generative AI-powered voice bots?

Businesses across various industries, including finance, healthcare, retail, and customer service, can benefit from the enhanced efficiency and customer satisfaction of generative AI-powered voice bots.

How does Generative AI voice cloning work?

Generative AI voice cloning uses advanced algorithms to replicate a specific voice. This technology can be used for creating custom AI bot voices that match your brand’s tone and style, enhancing the overall customer experience. ElevenLabs Generative voice AI is one example of this cutting-edge technology.

What are the initial steps in implementing contact centre automation?

Embarking on contact centre automation involves a strategic approach. Begin by brainstorming interaction topics encompassing technical support, order confirmations, and insurance renewals.

Analyse call statistics to identify frequently occurring scenarios, optimising automation for efficiency. Prioritise simplicity in initial scenarios, gradually progressing to more complex ones. Consider necessary integrations with systems like CRM and helpdesk for seamless operation.

Define metrics to gauge the bot’s impact on efficiency. Calculate conversion rates for outbound calls, comparing the bot’s cost-effectiveness to human operators. Compile a comprehensive checklist for software vendors, specifying essential functionalities such as call handling, natural language understanding, and CRM integration. Opt for a vendor aligning closely with these requirements to kickstart successful contact centre automation.

How do I get started with generative AI-powered voice bots?

To get started, contact us to learn more about how generative AI-powered voice bots can be tailored to meet your business needs and enhance your customer interactions.

How to choose the right vendor for voice bot automation?

To choose the right vendor for voice bot automation, you need to take into account some key factors, such as the vendor’s expertise and experience, the vendor’s technology, including customisation and integration capabilities. The scalability of the offered solution is equally important if you are planning to grow your business. Our general recommendation is to consider solution providers capable and ready to build a bot from the ground up. Opting for a one-stop-shop platform such as Tovie AI can be advantageous as it provides a wide range of functionalities and features within a single unified solution.

What does the voice bot demo code snippet look like?

An anonymised snippet of code from one of the demos looks something like this:

 

copy


theme: /
	state: Start
		q!: $regex
		script:
			$jsapi.startSession();
			initVars();
			$client.history = initHistory();
		go!: /GPT

	state: GPT
		event!: noMatch
		event!: lengthLimit
		event!: timeLimit
		script:
			$client.history = $client.history || initHistory();
			$client.history.push({ role: "user", content: $request.query });
			var message = createChatCompletion($client.history);
			$temp.endSession = isEndSession(message.content);
			$temp.text = stripAnswer(message.content);
			$client.history.push({ role: "assistant", content: $temp.text })
		a: {{ $temp.text }}
		if: $temp.endSession
			go!: /EndSession
	
	state: EndSession
		script:
			$jsapi.stopSession();

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