Lower contact centre costs with AI Voice Bots and Smart IVR

Automate inbound and outbound calls to take the load off human agents and dramatically reduce wait time

Perfect for

Contact centres






There are times when contact centre staff cannot cope with the workload: peak times, after-hours calls, and seasonal call campaigns. Customers cannot get through which results in frustration and churn


AI-powered voice bots answer multiple calls 24/7, hundreds of simultaneous outbound calls, take phone calls outside business hours and take a load of routine questions off human agents


Higher first-call resolution rate, reduced costs, lower wait time, and increased customer satisfaction

Conversational AI voice bots are not robocalls

Unlike robocalls AI voice bots:

Handle objections and communicate like human agents

Learn from actual client conversations and become more intelligent

Make and receive over 1,000 calls on a daily basis

Maintain and raise SL even during peak seasons

Run any scripts, from surveys to sales

Get rid of call queueing

Help agents work more efficiently

Influence the growth of NPS loyalty

AI-powered voice bots are adaptable to contact centres of all sizes and their varying operational volumes, from small teams handling a few customer inquiries to large enterprises with 10,000+ agents. Choose the case that is right for you. 


time-saving and productivity growth


the bot handles most of the recurring inquiries


simultaneous dialled calls


average conversion per service order

Inbound calls automation

Personal assistance

  • Schedules appointments
  • Bookings, tickets, orders, etc.
  • Rebookings and cancellations
  • Transfering calls to agents

AI-powered Smart IVR

  • Automates call routing by topic and department
  • Researches the knowledge base to find answers to problems
  • Clears up any confusion

Сomplaints and filling out applications

  • Identifies the problem
  • Records the necessary data
  • Organises requests in CRM
  • Notifies agents via email

First-line support

  • Recognises issues during a conversation
  • Resolves common problems
  • Assigns complex tasks to agents
  • Integrates with customer service software like Zendesk

Outbound calls automation

Upsales and promotions

  • Provides brief information
  • Shares promo codes
  • Stores responses in CRM
  • Encourages orders and purchases

Feedback collection

  • Runs a complex script with multiple answers
  • Calls back for clarification if needed
  • Logs data to database

Presale and telemarketing

  • Talks like a human agent and asks questions
  • Answers FAQs
  • Handles objections
  • Saves results in CRM

Reminders of all kinds

  • Informs customers about order status
  • Adds variable data to the script
  • Logs customers’ decisions
  • Changes time and delivery dates when asked

Smart IVR outbound call automation:

undestands natural language, offers human-like assistance, efficiently resolves customer queries

Regular IVR Systems

  • Helps attribute inbound calls with IVR menu
  • Identifies customers and calls them by name
  • Can handle up to 1000+ simultaneous calls
  • Transfers calls to available agents, and asks to hold on the line during peak times

Smart IVR by Tovie AI

  • Actually resolves customer queries, rather than simply transfers calls to agents
  • Can speak in different voices and with different intonations
  • Communicates in a natural language which makes navigation effortless for customers
  • Understands several languages and seamlessly switches between them
  • Can come with a custom branded avatar
  • Expresses empathy, jokes and even gently interrupts when necessary

Menu based IVR

Conversational IVR

Call recordings

Bot successfully handles customer objections


Bot persuades the customer to try new service


Bot informs the customer about a new service option available


These are real-life examples, we do not disclose brand and product names for privacy reasons

Technologies that make Tovie AI voice bots stand out

  • Built-in NLU core for natural language understanding
  • ASR (Automatic speech recognition) / TTS (Text-to-Speech) technology
  • Prebuilt user behaviour patterns
  • API connectivity

Ready to transform your contact centre with Tovie AI?

Want to learn more? Get our free ultimate guide on voice bot technology!

Voice bot AI is becoming more and more omnipresent in our day-to-day lives. We talk to virtual agents when calling our bank’s contact centre or getting a seasonal bonus offering from our favourite flower shop. More businesses opt for contact centre automation with conversational technologies. Some 56% of contact centres name AI and robotics among the top technologies they plan to use in the future.

We consulted with industry professionals to answer common questions and dispel myths about contact centre automation and created a whitepaper to assist businesses in navigating the world of voice bots. Within the whitepaper, you will discover the optimal situations for using voice bots, the advantages and disadvantages of using a real voice AI bot versus speech synthesis. It includes how to select an appropriate platform for call campaigns, the factors that contribute to natural bot speech, and how to evaluate the bot’s performance. In the paper, we also discuss whether virtual assistants can actually replace call centre agents and so much more. Get your copy now!

What is a voice bot and why do businesses need them?

A voice bot is a smart virtual assistant that contact centres use for outbound and inbound calls. Among the main reasons why businesses employ AI-powered virtual agents are cost efficiency and the scalability of operations.

What are the initial steps in implementing contact centre automation?

Embarking on contact centre automation involves a strategic approach. Begin by brainstorming interaction topics encompassing technical support, order confirmations, and insurance renewals.

Analyse call statistics to identify frequently occurring scenarios, optimising automation for efficiency. Prioritise simplicity in initial scenarios, gradually progressing to more complex ones. Consider necessary integrations with systems like CRM and helpdesk for seamless operation.

Define metrics to gauge the bot's impact on efficiency. Calculate conversion rates for outbound calls, comparing the bot's cost-effectiveness to human operators. Compile a comprehensive checklist for software vendors, specifying essential functionalities such as call handling, natural language understanding, and CRM integration. Opt for a vendor aligning closely with these requirements to kickstart successful contact centre automation.

How to choose the right vendor for voice bot automation?

To choose the right vendor for voice bot automation, you need to take into account some key factors, such as the vendor’s expertise and experience, the vendor’s technology, including customisation and integration capabilities. The scalability of the offered solution is equally important if you are planning to grow your business. Our general recommendation is to consider solution providers capable and ready to build a bot from the ground up. Opting for a one-stop-shop platform such as Tovie AI can be advantageous as it provides a wide range of functionalities and features within a single unified solution.

How to make a bot sound natural?

To make a bot sound as natural as possible, companies are adopting advanced techniques such as hybrid synthesis or similar technologies. Instead of relying solely on the traditional speech synthesis model, these methods involve synthesising variables from pre-recorded voices. By blending existing recorded voices with synthesised elements, the bot can produce more realistic and human-like speech patterns. This approach helps to enhance the naturalness of the bot’s voice, making it sound less robotic and more akin to human speech. By combining these techniques with the strategies mentioned above, like implementing NLP, personalisation, pacing, empathy, and continuous learning, companies can create bots that offer highly natural and engaging conversational experiences.

If you are interested in learning more, read our guide on how to build a bot that people want to talk to.

Does a virtual AI agent need a personality?

Many companies (mainly larger ones) try to associate the bot’s name and voice with the company's brand. In this case, either the company's brand policies or the internal policies of the contact centre regulate the bot's personality. The company’s brand management defines how the AI agent should speak, what it should convey to the customer and other basic things.


We have answers to nearly all AI voice-bot-related questions here:

Good Voice Bots: How They Help Businesses Thrive

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