Outbound, inbound and collections on Tovie's own Agent Platform - in your cloud or on-premise, with the compliance regulated industries expect
Figures from live council and financial-services deployments on the Agent Platform
Each one runs end to end on its own, and hands over the moment a human should step in
Proactive campaigns that reach every contact, not just the ones an agent had time for
Every call answered on the first ring, triaged, and resolved or routed in seconds
Sensitive, compliant payment conversations at scale - firm where they need to be, human throughout
No menus, no hold music. The agent understands the caller, works your systems live, and hands your team a clean summary the moment the call ends.
Recognises why the caller rang, in their words, first time
Authenticates, looks up the account and works your CRM, payment and case tools
Closes the request, or hands to an agent with full context, never from zero
Outcome, actions taken and sentiment, logged automatically
The pilot demonstrates that AI can significantly improve the communication process, including how information is collected, updated and streamlined for review by skilled staff
The platform that designs the conversation also runs it in production - visual builder, live analytics and controls, nothing handed off to a black box
Run the whole platform in Tovie's UK cloud or inside your own estate. Your data never has to leave the building.
Swap between hosted and on-prem LLMs, NLU and ASR/TTS without rebuilding the agent
Topics, automation rate, sentiment and cost, measured on real traffic straight from the calls your agents take
Your systems, channels and models around a secure core - telephony, CRM, helpdesk and data, connected on day one and not ripped out
"The implementation was hassle-free and Tovie AI has integrated easily into our existing front-end and back-end systems."
"The chatbot has been an engaging and eye-catching way to encourage website visitors to explore the project information."
"Tovie tools make a difference for retailers in e-commerce. It is efficient and easy to handle."
The security bar that councils, banks and insurers hold their suppliers to
Book a demo and we'll walk you through a live agent on your own scenarios - cloud or on-premise
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