The bot contacts the customer via phone call or text message to confirm that students or prospects will attend a lesson.
As most Kodland students are underage, they need an adult to be present at the online lesson. This is a crucial part of the confirmation process, along with other important details like necessary equipment and contact information.
When the bot fails to reach the customer, it sets a reminder and makes several attempts to get through. If the customer asks to reschedule the lesson, the bot helps them find the most suitable time slot.
The bots summarise all the customer interaction results and pass them on to human agents, so they can take over at any moment and be better prepared.