What is generative AI for insurance

Generative AI produces human-like responses and content from your own data, helping insurers automate claims intake, summarise documents and answer policyholder questions instantly. It works across voice and chat, and stays grounded in your approved knowledge sources.

What are the key insurance use cases

Claims reporting and triage, policy renewals, document summarisation, fraud-signal flagging and 24/7 customer support are the highest-value areas. Each reduces manual handling while keeping a human in the loop for complex cases.

What are the benefits for finance and accounting

Automating reconciliation, reporting queries and routine approvals cuts processing time and error rates, freeing finance teams for analysis rather than admin.

What are the top use cases in banking

Balance and transaction inquiries, payments and transfers, card servicing, onboarding and collections are the most common, all handled conversationally across channels.

How is generative AI transforming banking

It shifts routine servicing to automated conversations, personalises offers using customer context and gives staff fast, accurate answers, lowering cost to serve while improving experience.

What are the compliance and security considerations

Regulated institutions need data residency control, auditability, PII masking and recognised certifications. Tovie AI is validated by IBM Cloud for Financial Services and holds SOC 2 Type 1, GDPR and Cyber Essentials Plus.

How do you implement generative AI in finance

Start with a well-defined use case, connect your knowledge sources and core systems, set guardrails and review, then scale once results are proven. Tovie AI supports cloud and on-premise deployment to fit your policy.

What is conversational AI in banking

Conversational AI lets customers interact with the bank in natural language across voice and chat, resolving inquiries and completing transactions without waiting for an agent.

How is AI used in banking

Across servicing, collections, onboarding, fraud detection and personalisation, automating routine work and supporting staff on the complex cases.

What are the benefits of conversational AI in banking

Lower service costs, 24/7 availability, faster resolution, higher conversion on offers and consistent, auditable interactions.

How do you implement a banking AI chatbot

Define priority journeys, integrate core banking APIs and knowledge bases, configure compliance guardrails and test thoroughly before rollout. Tovie AI is the only conversational AI platform validated by IBM Cloud for Financial Services, so it is automatically eligible for regulated FS organisations.

Conversational AI for Financial Services

The only conversational AI platform validated by IBM Cloud for Financial Services

Automate claims, collections and customer conversations for banks, insurers and lenders - on infrastructure your risk and compliance teams can actually sign off

See the Cardif story

Tovie Assistant

Claims support

The conversation is the easy part, compliance is where it stalls

Plenty of tools can automate the chat - far fewer pass your security review and run where a regulated business is actually allowed to put them, which is where most deployments quietly die

Lower service costs

Automate routine claims, renewals and inquiries

Improve customer experience

Faster, 24/7 support across voice and chat

Reduce compliance risk

Secure, auditable AI on validated infrastructure

Free up staff

For the complex cases that need a human

Three jobs your service and collections teams never get ahead of

The workflows where conversational AI pays for itself fastest in finance

A hand holding a phone beside a dented car parked on the street

Claims closed on first contact

83%

First-contact resolution at Cardif

Automate claim handling, renewals and back-office servicing across voice and chat

Cut processing time by up to 50%
Free agents for the complex cases

See claims automation →

Debt recovered in one conversation

56%

Repaid after one conversation

Empathetic, compliant conversations at scale, so more customers pick up and more debts get settled

Automate over 1 million daily interactions
Cut costs by up to 50%

See debt collection →

A person at home with a notebook, phone and coffee, going through paperwork

A person walking through the city while taking a call on their phone

Calls handled without the queue

90%

Routine inquiries handled

Inbound and outbound, across every channel your customers use

Increase conversions by up to 35%
Manage hundreds of simultaneous calls

See voice AI →

BNP Paribas Cardif ran it for two years, and saved $9M

Tovie AI automated claims reporting for one of the world's largest insurers, relieving agents working 14-hour days and giving customers faster, more compassionate support after a loss.

The challenge - agents spent most of the day on repetitive questions while customers filing a claim after a loss needed urgent attention

Read the full story →

83%

First-contact resolution

$9M

Operational savings in two years

Higher loyalty

Retained customers after a claim

The only conversational AI validated by IBM Cloud for Financial Services

Compliance is not a feature we bolted on - it is the reason regulated institutions can deploy us at all, and our solutions are automatically eligible for FS organisations

Enterprise-grade security

IBM FS validated, SOC 2 Type 1, GDPR, Cyber Essentials Plus, PII data masking

Purpose-built for finance

Designed for claims, renewals and compliance, not retrofitted from a generic chatbot

Seamless integrations

Native to Salesforce, HubSpot, SharePoint and core banking APIs

Proven ROI

Up to 50% faster processes, up to 80% automation, millions saved

One platform, plugged into your stack and your compliance envelope

Run Tovie AI on AWS, IBM Cloud for Financial Services, or your own dedicated servers, and connect it to what your bank already uses. Sensitive data stays where your policy says

Tovie AI ecosystem: corporate applications, databases, and knowledge bases connecting through the platform to text and voice channels, with integrated LLM providers and security certifications

What it looks like in the conversation

A few moments from one customer's day, all handled by the same bot

Card blocked abroad

Fraud stops the transaction, the customer sorts it in under a minute, and nobody at the branch ever knows

Live analytics dashboard showing top conversation topics and automation rate

And every conversation, live in the platform, for your service team to see

More moments in the same day

The numbers banks and insurers actually got

$9M

Saved at BNP Paribas Cardif

83%