Go for cost-effective customer service, faster response times and easier business transactions
Challenge
Customers expect 24/7 availability, fast response times, and omnichannel service
Solution
Сhatbots reduce wait times, resolve queries, and lower costs
Results
Lower churn, higher conversion, and user satisfaction rates
WeChat
WhatsApp
Facebook Messenger
Instagram
Telegram
Viber
Slack
Microsoft Teams
ZenDesk
Salesforce
91%
of consumers want real-time assistance
50%
of users don’t care if they deal with humans or AI bots
59%
of businesses use chatbots to deliver answers faster
88%
is the average satisfaction rate of bot-only chats
Contact Centers, Marketing, Sales, Customer Care
Save time
Using chatbots, businesses can automate repetitive and time-specific tasks. This allows human agents to focus on other tasks and prevents customers from waiting
Reduce costs
Сhatbots help businesses scale employee expertise to thousands of simultaneous conversations. Able to respond within seconds, they decrease user acquisition costs and reduce issues caused by human errors
Collect feedback
AI bots can initiate conversations and monitor how customers use websites and landing pages. The information gathered enables businesses to offer specific incentives, answer future questions, and help users navigate websites
Improve engagement
Chatbots make customer engagement more interactive. They open a communication channel where users can engage without the stress of interacting with another person
Interact across channels
Expand the customer base
Chatbots can improve lead generation, qualification and nurturing: they ask questions throughout the user journey and provide information that will convert prospects into leads
Qualify leads
Chatbots help sales teams determine a lead's qualifications using key performance indicators, such as budget, timeline and resources. This can prevent companies from wasting time on unqualified leads and time-consuming customers
Scale to global markets
Chatbots can solve customer concerns and queries in multiple languages. Their 24/7 access enables customers to use them regardless of time or time zone
Human Resources, IT Support, Administrative Departments
Assign tasks
Сertain tasks require multi-member team contributions. With a chatbot, there’s no need to contact each employee individually: virtual agents can ask for confirmation instantly
Report issues
Businesses leverage AI bots to process and share health and safety information through chatbots. Chatbots can collect accident reports and maintenance requests on the spot, along with photos and other pertinent details
Automate HR tasks
Сhatbots prove useful in HR operations: from announcing new hires, departures, or leadership changes to engaging the workforce in the talent acquisition process
Onboard and train employees
Use chatbots to share onboarding materials, company messaging documents, and updated policies with new hires. AI assistants can also measure how well employees recall information learned from training sessions
Schedule requests
Automating workforce shift management is easier with chatbots. An AI bot can take over time off requests, shift trades, and schedule changes 24/7/365, regardless of whether management is on duty
Cost-effective
Reduce operational cost and staff support hours by empowering self-service and self-discovery
Insightful
Get rich analytical insight into prospect behaviour and questions to optimise user journey
Efficient
Grow conversion rates and increase user engagement with Conversational AI
Smart
AI-powered virtual assistants use NLP and can understand natural language - even with mistakes and typos
Customer support
AI bots reduce contact centre costs for an educational platform
Website navigation
AI-powered chat and voice bots automate member journeys for the RIN
First-line support
Jardim Exótico handles customer queries 24/7, providing instant responses
Technologies that make the virtual assistant stand out
How is AI used in chatbots?
AI is used in chatbots through technologies such as NLP, ML, contextual understanding, intent recognition, sentiment analysis, personalisation, and continuous learning.
AI enhances the capabilities of chatbots to simulate a conversation with a user in natural language. It empowers chatbots to understand and respond to user queries more intelligently and effectively, delivering more personalised and meaningful interactions.
How do AI chatbots work?
AI chatbots work by leveraging NLP to understand user messages and generate responses based on pre-defined rules and machine learning models. When a user asks a question, the AI chatbot answers in natural language as if it were a real person using the knowledge database that is currently available to it. The chatbot manages the flow of conversation, connects with backend systems, continuously learns from data, and can smoothly transition to human agents when necessary.
Why use AI chatbots?
Businesses use AI chatbots to automate tasks performed frequently and at specific times. This prevents customers from waiting for responses and offers employees time to focus on high-value tasks.
AI chatbots can help businesses provide fast, personalised, affordable customer support. They enhance customer satisfaction, increase engagement, and optimise operational efficiency, making them valuable assets across various industries.
Which is the best AI chatbot?
Choosing the best AI chatbot for your business depends on several factors, such as your business needs, the intended purpose, specific requirements, desired features and your budget. It is recommended to evaluate different chatbot platforms based on features, ease of use, customisation options, integration capabilities, scalability, and availability of support and documentation. Tovie AI chatbots can be an excellent option for businesses looking to implement powerful chatbots quickly and easily. We have our own ecosystem of bot-building tools, 30+ readily available integrations and high customisation and scalability options.
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