AI voice and chat agents for UK councils

Our government AI and speech solutions are designed to integrate with your existing systems smoothly. Depending on your current infrastructure and systems, it is achieved through APIs or other integration methods. Our technical team works closely with your organisation throughout the integration process to ensure seamless functionality and minimal disruption to your services. Tovie AI integrates with the core platforms used in UK councils.

Absolutely! Our digital government solutions are highly customisable and can be tailored to meet your specific needs and requirements. It includes custom workflows, branding, and fine-tuning the AI to understand better and respond to your services’ unique demands. We collaborate with you to understand your goals and challenges and adapt our solution accordingly to ensure it maximises your organisation’s benefit. 

In the United Kingdom, digital government services encompass a range of online public offerings easily accessible to citizens through digital platforms

These services can include:

1. Online tax filing and payments through HM Revenue and Customs (HMRC) digital service.
2. Digital health services such as booking appointments online, accessing health records, or renewing prescriptions.
3. Online applications for benefits or permits.
4. Access to digital education services and resources.
5. Digital registration services like registering to vote or changing your address.
6. Online reporting services for various issues such as environmental hazards or crime.

These digital public services aim to make interaction with the government more efficient, cost-effective, and convenient for citizens, allowing them to access services anytime and from anywhere

The benefits of e-government are numerous. Digital transformation increases service efficiency and cuts expenses through automation while enriching citizen engagement by offering convenient services 24/7. The data derived from digital platforms informs strategic decision-making, elevates service delivery, and contributes to environmental sustainability by curtailing paper usage and unnecessary travel. Essentially, it’s a win-win for the government and its constituents. 

Artificial Intelligence is increasingly finding its place within local governments in the United Kingdom, where it can be used in automating tasks, supporting frontline workers, and elevating the efficiency and effectiveness of service delivery

Some noteworthy applications of AI in local government include: 1. Enhanced service delivery with AI-driven chatbots and virtual assistants 2. Data analysis. AI is harnessed to analyse extensive datasets, uncover trends, make predictions, and offer invaluable insights for policy formulation 3. Task automation to curtail operational expenses and boost overall efficiency 4. Cybersecurity, as AI can help detect and prevent cyber threats 5. Personalisation of services meet the unique needs and preferences of citizens

For more comprehensive information on how local government implements the National AI Strategy, you can consult the brief published by the Local Government Association, which provides in-depth insights into the subject matter

Local government chatbots and voice assistants engage in dialogues with users on digital platforms, furnishing prompt automated answers to their inquiries. These chatbots can be integrated into government websites, social media pages, or mobile apps

A government chatbot can answer a wide range of citizen queries, provide information about public services, guide users through complex processes, and direct them to relevant resources or human support when needed

These chatbots significantly enhance the responsiveness and accessibility of government services, offering support 24/7, reducing the workload on human staff, and streamlining communications. They are valuable tools for digital transformation in governmental entities, aiding in areas like resident engagement, service delivery, and information dissemination

Yes, we offer digital transformation consulting services. Our consulting services aim to empower you with a comprehensive understanding of the advantages of Generative AI tools to your operations

Our technical team will collaborate with you to pinpoint the areas where disruptive technology can bring maximum value. We oversee and guide the seamless integration of AI tools throughout your organisation. We ensure you acquire the skills to proficiently manage this technology and embrace novel, more efficient approaches to your work

As a result, you will acquire an AI digital transformation strategy and a set of tools that can significantly augment your organisation’s performance, all within your team

UK councils using Tovie AI have seen measurable improvements in efficiency, cost savings, and citizen engagement.

In Richmond and Wandsworth, AI voice agents now handle therapy waiting list calls at scale. The system successfully collects information in 74% of calls and saves 44 staff days per month. Calls that previously took staff 20 minutes each are now completed by AI in under 30 minutes – for hundreds of residents at once.

For council tax and debt reminders, councils report up to 40% lower follow-up costs and 25% reduction in administrative workload. Automated voice and text reminders ensure consistent, fair communication while freeing staff for complex cases.

These results come without replacing existing systems. Tovie AI integrates with the platforms councils already use, including CRMs, telephony, and case management tools.

All deployments are GDPR-compliant, Cyber Essentials-certified, and SOC 2 Type 1-certified – meeting the strict security and accountability standards required in UK local government.

Councils typically start with a small pilot, measure outcomes, and scale based on results.