Transform your digital public services with AI. Offer effective multi-channel services to your citizens with our digital solutions for e-government
With rising public expectations, UK government bodies are driven to innovate and digitise their services
AI-driven voice and chatbots streamline operations and serve citizens within their preferred communication channels
Substantial cost savings, increased deflection rates, and improved e-government services
Optimise multi-channel communication and manage high-volume enquiries with efficiency
Adult Social Care
Provide personalised services and support to senior citizens through their preferred channels
Simplify processes to ensure the successful delivery of services for children and young people
Housing and Planning
Employ AI to streamline housing services, handle queries and provide accurate information on regulations and policies
Health, Wellbeing and Care
Efficiently handle routine enquiries about public health and social care integration and direct complex questions to service professionals
Automating Employee Workload
Automate routine tasks to free up staff for more challenging assignments, ultimately boosting team productivity
For local government teams
People expect government services to be as good as the best online experiences in the private sector. Rising to meet these expectations will require change on a scale that government has never undertaken before
Paul Willmott, Chair of UK Government Digital and Data Office
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Richmond and Wandsworth Councils harnessed our AI voice solution to automate outbound call communication with residents.
In one scenario, the AI assistant reaches out to residents on waiting lists, providing updates on their application status and collecting information about their current circumstances.
In another, the AI engages with constituents, including vulnerable groups, who have received devices from the council. It learns about their experiences, helps troubleshoot problems, and communicates concerns to the council team via a central mailbox.
Tovie AI voice assistant utilises advanced speech recognition and Natural Language Understanding (NLU) technologies to interact naturally and clearly with residents.
Voice technology enables direct communication with specific citizen groups via phone calls, their preferred mode.
hours a year AI could save in administrative work for GPs and teachers
the UK’s GDP growth in 2030 from the development and adoption of AI
of large companies in the UK use or plan AI adoption
the number of identified AI use cases in public services
Learn more about AI in the public sector. Start your digital transformation process with us
How can we integrate the AI solution with our existing systems?
Our AI e-government solutions are designed to integrate with your existing systems smoothly. Depending on your current infrastructure and systems, it is achieved through APIs or other integration methods. Our technical team works closely with your organisation throughout the integration process to ensure seamless functionality and minimal disruption to your services.
Can we customise the AI solution for our specific needs?
Absolutely! Our digital government solutions are highly customisable and can be tailored to meet your specific needs and requirements. It includes custom workflows, branding, and fine-tuning the AI to understand better and respond to your services' unique demands. We collaborate with you to understand your goals and challenges and adapt our solution accordingly to ensure it maximises your organisation's benefit.
What is digital government?
Digital government in the UK refers to using digital technologies to enhance public services. Essentially, digitising government operations, records, engagements with the public, and communications helps deliver better services to citizens.
The digital transformation goal is to make services more user-friendly, cost-effective, collaborative and transparent. Citizens can easily and securely access various online public services, such as permits, taxes, and health care services.
The UK government aims to put more than 90 government processes and forms online, making it convenient for people to handle various transactions in one place.
What are digital government services?
In the United Kingdom, digital government services encompass a range of online public offerings easily accessible to citizens through digital platforms.
These services can include:
These digital public services aim to make interaction with the government more efficient, cost-effective, and convenient for citizens, allowing them to access services anytime and from anywhere.
What are the benefits of digital transformation in local government?
The benefits of e-government are numerous. Digital transformation increases service efficiency and cuts expenses through automation while enriching citizen engagement by offering convenient services 24/7. The data derived from digital platforms informs strategic decision-making, elevates service delivery, and contributes to environmental sustainability by curtailing paper usage and unnecessary travel. Essentially, it's a win-win for the government and its constituents.
How is AI used in government organisations?
Artificial Intelligence is increasingly finding its place within local governments in the United Kingdom, where it can be used in automating tasks, supporting frontline workers, and elevating the efficiency and effectiveness of service delivery.
Some noteworthy applications of AI in local government include: 1. Enhanced service delivery with AI-driven chatbots and virtual assistants 2. Data analysis. AI is harnessed to analyse extensive datasets, uncover trends, make predictions, and offer invaluable insights for policy formulation 3. Task automation to curtail operational expenses and boost overall efficiency 4. Cybersecurity, as AI can help detect and prevent cyber threats 5. Personalisation of services meet the unique needs and preferences of citizens
For more comprehensive information on how local government implements the National AI Strategy, you can consult the brief published by the Local Government Association, which provides in-depth insights into the subject matter.
What are the advantages of chatbots for government services?
Local government chatbots and voice assistants engage in dialogues with users on digital platforms, furnishing prompt automated answers to their inquiries. These chatbots can be integrated into government websites, social media pages, or mobile apps.
A government chatbot can answer a wide range of citizen queries, provide information about public services, guide users through complex processes, and direct them to relevant resources or human support when needed.
These chatbots significantly enhance the responsiveness and accessibility of government services, offering support 24/7, reducing the workload on human staff, and streamlining communications. They are valuable tools for digital transformation in governmental entities, aiding in areas like resident engagement, service delivery, and information dissemination.
Is it possible to get a consultation on how to initiate digital transformation in a public organisation?
Yes, we offer digital transformation consulting services. Our consulting services aim to empower you with a comprehensive understanding of the advantages of Generative AI tools to your operations.
Our technical team will collaborate with you to pinpoint the areas where disruptive technology can bring maximum value. We oversee and guide the seamless integration of AI tools throughout your organisation. We ensure you acquire the skills to proficiently manage this technology and embrace novel, more efficient approaches to your work.
As a result, you will acquire an AI digital transformation strategy and a set of tools that can significantly augment your organisation's performance, all within your team.
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