Conversational chat & voice bots help travel and hospitality companies become more customer-centric and increase direct sales
81% of travellers think that brands should provide personalised experiences
Hospitality Assistant helps website visitors get services tailored to their needs
More bookings, lower costs, and higher customer satisfaction rates
Automate front desk
Hospitality chatbots can act as first-line support and handle thousands of inquiries a day, so that front desk staff can focus on more complex matters
Offer omnichannel support
Virtual agents can immediately respond to customer queries across a variety of apps and messengers
Eliminate language barriers
Multilingual virtual assistants are designed to speak several different languages and can help you translate for your guests, minimising the risks of miscommunication
Enable 1-click payments
Use virtual assistants to take your customer experience to the next level with a 1-click bill pay feature and make online payments convenient and hassle-free
Simplify the check-in process
With hospitality chatbots, you can enable self-service, allowing people to check-in digitally and just pick up the keys
Streamline booking system
Conversational chatbots can easily take on the role of a travel agent. When a customer texts their stay dates and destination, the hospitality bot searches for options and proposes the best ones via the interaction channel of choice
Share local knowledge
Virtual hospitality assistants can offer personalised suggestions and recommendations in the local area, based on the guests’ preferences and interests
Digitise concierge service
AI-powered chatbots can handle all kinds of guest requests: calling a cab, airport pickups, towel requests, wake-up calls - you name it
The travel and hospitality industry was hit hard by the Covid-19 pandemic as they were dropping booking and occupancy rates, dwindling resources and fewer staff members
Covid regulation policies
Smart chatbots can timely communicate ever-changing regulation policies and answer Covid-related queries
Last minute cancellation
As nothing is certain in the post-pandemic world, hospitality assistants are available 24/7 to make changes to a booking
In critical and emergency situations, virtual assistants become customer care channels and portals for urgent help
When in-person communication is limited, hospitality assistants empower self-service
Technologies that make the virtual assistant stand out
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