Tovie Platform

Powerful
Conversational AI platform for Enterprise

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Everything you’ve been looking for in one perfect enterprise platform

Business-driven
Intelligible
Multilingual
Omnichannel

Secure
Scalable
Fault-tolerant
Insightful

Serve your business needs with Conversational AI solutions

Voice assistants for any channel

AI assistants for business operations

Chatbot agents for messengers and websites

Voice content for smart devices and robots

HR bots for recruiting and onboarding

Virtual agents for contact centres

Interactive voice skills for smart devices

AI-powered IVR and prompter bots

Tovie Platform meets the biggest Business challenges Tovie Platform meets the biggest Development challenges Tovie Platform meets the biggest Deployment challenges

Business

Development

Deployment

Fitted with an intuitive visual editor to manage bot scenarios easily, Tovie Platform brings comprehensive control over complex scenarios.

Quickly search and adjust bot reactions – no advanced programming skills are required

Effective outbound communications

Outbound calls
No-code conversational flow builder
Messaging channels
Push notifications in mobile apps

Efficient Knowledge Base management

Industry-specific FAQ templates
FAQ created from raw data (powered by LLM/ChatGPT)
FAQ solutions managed easily with no-code UI

Performance monitoring statistics and analytics

Supervised and unsupervised NLU training from dialog history
Business goals tracking
Quantitative reports and rich user behaviour analytics

J-Graph visual editor

Script and content updates with no coding skills required
Handy interface for the development and business teams’ collaboration
Cost saving on content management and script maintenance

Tovie platform provides a web-based IDE and visual studio code extension for developing and maintaining dialog scripts in the CICD process. The logic of the script and NLU is written in easy-to-read DSL code and can be extended to JavaScript. Take full control over all stages of request and context processing

Built-in Tovie NLP platform

Seamless usage of NLU services from Tovie NLP (LLMs, intent recognition, named entity recognition, paraphrases, etc.)
Multilingual BERT NLU classifier (100 languages)
User-friendly interface to manage Knowledge Bases and Intent Classifier
Tovie NLP as a MLOps platform

Development environment

Event-oriented contextual dialog model
Version Control System
Autotests for dialog script and NLU
100% compatible with visual editor J-graph

A scalable and high-performance runtime environment within the platform provides effective usage of your solution in production

Runtime and set of built-in integrations

A high-performance environment for solution deployment
30+ built-in integrations with channels and business systems
A wide set of APIs: Chat API, Calls API, NLU API, Reports API, etc.

Data security and protection

IBM FS cloud validation passed
Safe processing of personal data
Access control for users and groups through a role-based access and management model

Comprehensive ecosystem and tools for all teams involved

Tovie Platform enables effective full-stack AI teams collaboration

Computational linguists
Conversation designers
NLU engineers
Software testers
Business process automation teams
Project managers and analysts
Customer support
Full stack, mobile and bot developers

Automatically connect to multiple service channels like messengers, phone channels, social networks, prompters, email servers, CRM systems, CEP platforms, and others.

J-Graph visual editor

Modify content and script flow without source code editing

J-graph is a powerful no-code tool allowing efficient collaboration between all team members on a common visual canvas. Designed for the whole team to modify and update script and content easily, J-Graph significantly reduces the costs for content management and script maintenance.

Simple notation: the dialog script is represented as a series of states. Every state can contain blocks: bot’s phrases, business logic actions, expected user phrases or events.

Smooth call experiences

Run call campaigns and handle incoming calls on any scale

Tovie platform provides high-performance infrastructure, valuable features and analytics

Up to 1,000 simultaneous calls per instance
Automated calls triggered by CRM or any other external system
Call scheduling and callbacks at the caller's request
Background ambient noise for contact centre simulation
Controllable barge-in handling
Analytics and AB-testing
Text-to-Speech and Speech-to-Text integrations
Various vendors

Built-in multilingual NLU core for the most advanced and challenging projects

15+ languages

The NLP core of the Tovie AI ecosystem is an MLOps solution for NLP models. It provides models’ hosting and orchestration, as well as the management of retraining datasets. NLP core speeds up chatbot training, increases intent recognition accuracy and log processing speed.

Create and manage dialogs with DSL effortlessly

All you have to do is create a bot scenario, the transition logic is already embedded in the Tovie AI’s DSL. The result is elegant and readable code that is easy to edit. DSL works for developers of all kinds – from computational linguists to bot developers.

Insightful statistics and analytics reports to monitor project performance

Reports customised and tailored to specific business needs
Training classifier with customer interaction data
Channel-based statistics on unique users, messages, and sessions for a given timeframe
Integration with BI systems

Information security compliance and guaranteed data safety

Tovie AI complies with information security standards and client security policies. The company regularly conducts software code and infrastructure security audits. With role-based access control, clients can assign and restrict rights for users and groups.

Сloud

Reliable, secure, and scalable service with declared SLA. Several geographically distributed data centres.

On-premise

Various hardware configurations to match a certain load pattern. High-load adopted architecture - single instance performs 400rps and 10M MAU. Horizontal scaling & load balancing capabilities.

Unleash ideas for your next project

Virtual agent for contact centres

Voice bot for inbound and outbound calls

HR-bot and recruiter bots

Zendesk first-line support bot

Online shopping bot and delivery service bot

Takes the load off first-line operators and customer support agents
Handles customer's incoming calls - sometimes with intelligent IVR
Boosts FCR and NPS
Accesses internal systems to provide personalised data to clients and improve their experience
Asks clarifying questions, keeping the context of the initial request
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Increases Self Service Rate, helping users solve problems on their own
Transfers calls to a human agent. Offers prompts and hints to human agents based on the context of the conversation
Keeps customer interaction history

Learn more

Voice bot with CRM/ERP integrations powered by AI
24/7/365 availability
Boosts FCR and NPS
Offers new services to customers, making 1,000 concurrent calls
Uses personalisation to improve customer experience
Synthesises human-like speech based on pre-recorded audio
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Changes the course of conversation depending on customer response
Records customer interactions, transcribes speech to text
Stores data for each step of the sales funnel, enabling to analyse bounces
Dual-tone multi-frequency signaling
Barge-in feature

Learn more

Provides real-time job listing updates
Recognises new and returning applicants
Helps users register and authorise by phone number
Schedules job interviews with successful candidates and sends them invitations
Conducts primary interviews with job seekers
Tells about employer company, work conditions, job requirements, and more
Asks filter questions and rank candidates using the Machine Learning algorithm
Creates a summary of candidates' responses
Sends summaries to HR managers
Consults current employees on documents, vacations, and days off, work procedures, and other routines

Acts as a first-line support agent
Integrates with internal Zendesk system, processes user email requests
Understands context, identifies the customer's problem by scanning emails' subject and body
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Identifies names, answers questions about specific products and services
Keeps a record of requests' topics
Transfers requests to human agents, when struggling to answer

Looks for items in a structured catalogue
Suggests best related and similar products to customers online
Provides prices and product details, links, and images
Answers FAQs about brand and company
Takes and cancels orders, makes changes to the shopping cart
Remembers customer's geolocation and contacts
Shows the nearest offices, restaurants, and pick-up points on the map
Synthesizes human-like speech based on pre-recorded audio
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases

Learn more

Virtual agent for contact centres

Takes the load off first-line operators and customer support agents
Handles customer's incoming calls - sometimes with intelligent IVR
Boosts FCR and NPS
Accesses internal systems to provide personalised data to clients and improve their experience
Asks clarifying questions, keeping the context of the initial request
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Increases Self Service Rate, helping users solve problems on their own
Transfers calls to a human agent. Offers prompts and hints to human agents based on the context of the conversation
Keeps customer interaction history

Learn more

Voice bot for inbound and outbound calls

Voice bot with CRM/ERP integrations powered by AI
24/7/365 availability
Boosts FCR and NPS
Offers new services to customers, making 1,000 concurrent calls
Uses personalisation to improve customer experience
Synthesises human-like speech based on pre-recorded audio
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Changes the course of conversation depending on customer response
Records customer interactions, transcribes speech to text
Stores data for each step of the sales funnel, enabling to analyse bounces
Dual-tone multi-frequency signaling
Barge-in feature

Learn more

HR-bot and recruiter bots

Provides real-time job listing updates
Recognises new and returning applicants
Helps users register and authorise by phone number
Schedules job interviews with successful candidates and sends them invitations
Conducts primary interviews with job seekers
Tells about employer company, work conditions, job requirements, and more
Asks filter questions and rank candidates using the Machine Learning algorithm
Creates a summary of candidates' responses
Sends summaries to HR managers
Consults current employees on documents, vacations, and days off, work procedures, and other routines

Zendesk first-line support bot

Acts as a first-line support agent
Integrates with internal Zendesk system, processes user email requests
Understands context, identifies the customer's problem by scanning emails' subject and body
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Identifies names, answers questions about specific products and services
Keeps a record of requests' topics
Transfers requests to human agents, when struggling to answer

Online shopping bot and delivery service bot

Looks for items in a structured catalogue
Suggests best related and similar products to customers online
Provides prices and product details, links, and images
Answers FAQs about brand and company
Takes and cancels orders, makes changes to the shopping cart
Remembers customer's geolocation and contacts
Shows the nearest offices, restaurants, and pick-up points on the map
Synthesizes human-like speech based on pre-recorded audio
Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases

Learn more

Powerful Conversational AI platform for Enterprise

Serve your business needs with Conversational AI solutions

Tovie Platform meets the biggest Business challenges Tovie Platform meets the biggest Development challenges Tovie Platform meets the biggest Deployment challenges

Unleash ideas for your next project

Transform your business into a Conversational Enterprise with a reliable Conversational platform

Powerful
Conversational AI platform for Enterprise