Enterprise Platform for AI Agent Orchestration

Tovie Platform is an enterprise generative AI platform for creating, deploying, and managing intelligent chatbots and voice assistants. The platform combines unique natural language processing algorithms with rule-based and machine-learning approaches. It helps save time and money on development while allowing businesses to create and manage their bots on one AI agent orchestration platform.

• Natural dialogue handling in text and voice channels, including topic detection, information clarification, and context support
• Natural language processing powered by machine learning, rule-based methods, semantic, and morphological analysis
• Simple and efficient scripting language with modern JavaScript support
• Visual editor for scenario development
• User-friendly administration interfaces
• Detailed statistics and analytics for all dialogues
• Integration with messengers (WhatsApp Business, Slack, etc.)
• Integration with phone channels
• Escalation of complex queries to a live agent
• Easy integration with business information systems and communication channels
• Available for both cloud and on-premises deployment
• High performance with flexible scalability

J-Graph is a powerful no-code tool that allows efficient collaboration between all team members on a common visual canvas. Designed for the whole team to modify and update script and content easily, J-Graph significantly reduces the costs for content management and script maintenance.

The NLP core of the Tovie AI ecosystem is an MLOps solution for NLP models. It provides models’ hosting and orchestration and manages retraining datasets. NLP core speeds up chatbot training and increases intent recognition accuracy and log processing speed.

Tovie Platform provides high-performance infrastructure, valuable features and analytics for running call campaigns and handling incoming calls on any scale.

• Up to 1,000 simultaneous calls per instance
• Automated calls triggered by CRM or any other external system
• Call scheduling and callbacks at the caller's request
• Background ambient noise for contact centre simulation
• Controllable barge-in handling
• Analytics and AB-testing
• Text-to-Speech and Speech-to-Text integrations
• Various vendors

Tovie AI complies with information security and data protection standards (PII, GDPR, SOC2 Type 1) and client security policies. Our conversational AI solutions are validated by IBM Cloud for Financial Services and are automatically compliant for FS organisations.

Tovie AI regularly conducts software code and infrastructure security audits. With role-based access control, clients can assign and restrict rights for users and groups.

With our GenAI platform you can build virtual agents that load off first-line operators and customer support agents. It helps automate customer centre operations and reduces service costs:

• Handles customer's incoming calls - sometimes with intelligent IVR
• Boosts FCR and NPS
• Accesses internal systems to provide personalised data to clients and improve their experience
• Asks clarifying questions, keeping the context of the initial request
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
• Increases Self Service Rate, helping users solve problems on their own
• Transfers calls to a human agent. Offers prompts and hints to human agents based on the context of the conversation
• Keeps customer interaction history

With Tovie Platform, you can also build a Zendesk first-line support bot:

• Acts as a first-line support agent
• Integrates with the internal Zendesk system and processes user email requests
• Understands context and identifies the customer's problem by scanning emails' subject and body
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
• Identifies names, answers questions about specific products and services
• Keeps a record of requests' topics
• Transfers requests to human agents, when struggling to answer

With Tovie Platform your company can run call campaigns and handle incoming calls on any scale.

• Voice bot with CRM/ERP integrations powered by AI
• 24/7/365 availability
• Boosts FCR and NPS
• Offers new services to customers, making 1,000 concurrent calls
• Uses personalisation to improve customer experience
• Synthesises human-like speech based on pre-recorded audio
• Barge-in feature that lets a bot respond to user interruptions mid-speech
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
• Changes the course of conversation depending on customer response
• Records customer interactions, transcribes speech-to-text
• Stores data for each step of the sales funnel, enabling to analyse bounces
• Dual-tone multi-frequency signalling
• Barge-in feature

Tovie Platform offers extensive capabilities for HR and recruiter bots:

• Provide real-time job listing updates
• Recognise new and returning applicants
• Help users register and authorise by phone number
• Schedule job interviews with successful candidates and send them invitations
• Conduct primary interviews with job seekers
• Tell about employer company, work conditions, job requirements, and more
• Ask filter questions and rank candidates using the machine-learning algorithm
• Create a summary of candidates' responses
• Send summaries to HR managers
• Consult current employees on documents, vacations and days off, work procedures, and other routines

Easily build an online shopping bot and delivery service bot that:

• Looks for items in a structured catalogue
• Suggests best related and similar products to customers online
• Provides prices and product details, links, and images
• Answers FAQs about brand and company
• Takes and cancels orders, makes changes to the shopping cart
• Remembers customer's geolocation and contacts
• Shows the nearest offices, restaurants, and pick-up points on the map
• Synthesises human-like speech based on pre-recorded audio
• Barge-in feature that lets a bot respond to user interruptions mid-speech
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases