Tovie AI Agent Platform

Tovie AI Agent Platform is an enterprise-grade solution for building AI agents and developing multi-agent systems. This AI agent automation platform unifies chat, voice, and action automation, provides enterprise-level security, and integrates with over 20 channels and apps. It’s the ideal choice for large organisations with strict infrastructure and data requirements that need to launch and test AI initiatives quickly.

Our AI agent automation platform offers a unique no-/low-code environment that lets you build both simple agents for routine tasks and complex multi-agent systems spanning the entire organisation.
One of its key advantages is the ability to connect front- and back-office automation in one environment. Everything runs within a single ecosystem with no lengthy integrations or extra licences required.

• Built-in integrations with 20+ channels (from RAG and databases to CRMs) for flexible, multi-channel automation.
• Seamless connection with leading LLMs including OpenAI, Anthropic, and Gemini, as well as popular platforms like Microsoft Teams and Slack.
• Integrated FinOps tools to track agent performance, monitor costs, analyse user behaviour, and gain insights to continuously improve business processes.
• Pro-code development environment giving full control over custom AI agent creation and deep integration into internal enterprise systems.

The surge of interest in AI agents is similar to what we saw when automation and chatbots first appeared. At first, large organisations try to build their own solutions, but soon realise it’s faster and more cost-effective to use specialised platforms built for this purpose.
Our AI agent governance platform offers not only the tools to create AI agents but also reliable capabilities for managing and scaling them. It enables companies to centrally control their AI systems, manage workflows efficiently, and continuously optimise performance.

If you’re just beginning your AI transformation journey, the best place to start is with an AI agentic platform that already includes the essential tools, integrations, and analytics needed to build and manage AI agents effectively.
For example, the Tovie AI Agent Platform is fully tailored for enterprise use, making it easy to integrate AI agent systems quickly, securely, and with minimal resource costs.

It offers deep automation by connecting seamlessly with CRM, ERP, messaging apps, web chats, and telephony, eliminating manual communication gaps. The platform is highly scalable and reliable. It’s capable of serving thousands of customers simultaneously, handling complex requests, and operating 24/7. It can also be flexibly adapted to your business processes, supporting use cases across different industries and models.
With built-in monitoring and analytics, you can track agent performance in real time, make data-driven improvements, and gain full visibility into customer interactions.

J-Graph is a powerful no-code tool that allows efficient collaboration between all team members on a common visual canvas. Designed for the whole team to modify and update script and content easily, J-Graph significantly reduces the costs for content management and script maintenance.

The NLP core of the Tovie AI ecosystem is an MLOps solution for NLP models. It provides models’ hosting and orchestration and manages retraining datasets. NLP core speeds up chatbot training and increases intent recognition accuracy and log processing speed.

Tovie Platform provides high-performance infrastructure, valuable features and analytics for running call campaigns and handling incoming calls on any scale.

• Up to 1,000 simultaneous calls per instance
• Automated calls triggered by CRM or any other external system
• Call scheduling and callbacks at the caller’s request
• Background ambient noise for contact centre simulation
• Controllable barge-in handling
• Analytics and AB-testing
• Text-to-Speech and Speech-to-Text integrations
• Various vendors

Tovie AI complies with information security and data protection standards (PII, GDPR, SOC2 Type 1) and client security policies. Our conversational AI solutions are validated by IBM Cloud for Financial Services and are automatically compliant for FS organisations.

Tovie AI regularly conducts software code and infrastructure security audits. With role-based access control, clients can assign and restrict rights for users and groups.

• Handles customer’s incoming calls – sometimes with intelligent IVR
• Boosts FCR and NPS
• Accesses internal systems to provide personalised data to clients and improve their experience
• Asks clarifying questions, keeping the context of the initial request
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
• Increases Self Service Rate, helping users solve problems on their own
• Transfers calls to a human agent. Offers prompts and hints to human agents based on the context of the conversation
• Keeps customer interaction history

• Acts as a first-line support agent
• Integrates with the internal Zendesk system and processes user email requests
• Understands context and identifies the customer’s problem by scanning emails’ subject and body
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
• Identifies names, answers questions about specific products and services
• Keeps a record of requests’ topics
• Transfers requests to human agents, when struggling to answer

With Tovie Platform your company can run call campaigns and handle incoming calls on any scale.

• Voice bot with CRM/ERP integrations powered by AI
• 24/7/365 availability
• Boosts FCR and NPS
• Offers new services to customers, making 1,000 concurrent calls
• Uses personalisation to improve customer experience
• Synthesises human-like speech based on pre-recorded audio
• Barge-in feature that lets a bot respond to user interruptions mid-speech
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases
• Changes the course of conversation depending on customer response
• Records customer interactions, transcribes speech-to-text
• Stores data for each step of the sales funnel, enabling to analyse bounces
• Dual-tone multi-frequency signalling
• Barge-in feature

• Provide real-time job listing updates
• Recognise new and returning applicants
• Help users register and authorise by phone number
• Schedule job interviews with successful candidates and send them invitations
• Conduct primary interviews with job seekers
• Tell about employer company, work conditions, job requirements, and more
• Ask filter questions and rank candidates using the machine-learning algorithm
• Create a summary of candidates’ responses
• Send summaries to HR managers
• Consult current employees on documents, vacations and days off, work procedures, and other routines

• Looks for items in a structured catalogue
• Suggests best related and similar products to customers online
• Provides prices and product details, links, and images
• Answers FAQs about brand and company
• Takes and cancels orders, makes changes to the shopping cart
• Remembers customer’s geolocation and contacts
• Shows the nearest offices, restaurants, and pick-up points on the map
• Synthesises human-like speech based on pre-recorded audio
• Barge-in feature that lets a bot respond to user interruptions mid-speech
• Recognises fluent speech with slang, abbreviations, synonyms, and semantically close phrases