Digitalise physical shopping experience with Shop Assistant

Enhance customer self-service in stores
with AI-powered chat & voice bots

Challenge

Customers seek advice when shopping in physical stores, but the staff are not always available

Solution

Offer chatbots and voice bots that answer FAQs, increase sales, and give advice like a human agent

Results

Real-time customer assistance, reduced costs, boosted sales, and increased customer satisfaction

Shop Assistant helps customers navigate the retailer app and place orders faster with their voice

The Assistant is specifically trained around individual features and scaled to thousands of unique products
Physical retail experiences enhanced by the power of in-store digital self-discovery and self-service
Consumer engagement driven by NFC and QR codes

What can a Shop Assistant do?

FAQs

Let the Shop Assistant answer frequently asked questions about product specifications in a more convenient way

What can a Shop Assistant do?

Upselling

Connect into the stock system, so the Shop Assistant can offer customers a more advanced version of the products they want

What can a Shop Assistant do?

Cross-Selling

Once the Shop Assistant has successfully given advice, it generates additional products for the specific needs of a customer outlined in the chat

What can a Shop Assistant do?

Social Proof

Associates rarely can influence purchase decision speed, wasting time on reluctant buyers. The Shop Assistant will help customers make a decision

Minimize staff contact with customers during the COVID-19 pandemic

COVID-19 accelerated the importance of contactless action, which is hard to avoid in retail stores. AI-powered Shop Assistants are the perfect substitute for live consultations, protecting both your staff and your customers

65% of retail customers admit they prefer using chatbots to ask questions

Technologies that make the Shop Assistant stand out

Built-in NLU core for natural language understanding
ASR/TTS technology (Automatic speech recognition/ Text‑to‑Speech)
Prebuilt user behavior patterns
API connectivity

Optimized for retailers with physical stores and complex products

Engaging

Attract more customers. Everybody wants to get information in real-time without waiting for staff

Smart

AI-powered Shop Assistant uses NLP so it is able to understand customers and to answer questions in a friendly way

Cost-effective

Reduce long-term operational costs such as staff spendings, onboarding, and more

Scalable

Scale staff product expertise to thousands of customers concurrently

91%

of consumers want real-time assistance

$260bn

voice and chat technologies will bring by 2025

85%

of interactions are handled by virtual assistants

77%

of executives have already invested in chatbot technology

Ready to transform your retail business with Tovie AI?

FAQs

What is a shop assistant?

A digital shop assistant is an AI-powered chat or voice bot that helps shoppers navigate the store and place orders. The solution blends digital technology with the offline retail experience, allowing customers to have a seamless shopping journey within the physical store environment.

What does shop assistant do?

A digital assistant is trained around the store's products and their unique features to provide real-time customer assistance. It can perform a range of tasks, including answering FAQs, giving personalised shopping advice and product recommendations, and checking product availability. The assistant offers convenience and helps shoppers make a buying decision, for example, by showing product ratings and reviews left by other buyers.

How to create a digital shop assistant for a physical store?

To create a digital shop assistant, you first need to choose a solution provider experienced in developing conversational AI for retail. The entire process of an AI assistant implementation comes down to these key steps: defining use cases, developing a bot and a user-friendly interface, training the bot on the store’s product information and integrating it with the store systems.

Unlike other AI solution providers, Tovie AI owns its own ecosystem of AI tools for building bots, including the NLU engine. With the support of 30+ readily available integrations, Tovie AI assistants seamlessly connect to the retail platforms and business systems you are currently using.