Digitalise physical shopping experience with Shop Assistant
Enhance customer self-service in stores
with AI-powered chat & voice bots
Challenge
Customers seek advice when shopping in physical stores, but the staff are not always available
Solution
Offer chatbots and voice bots that answer FAQs, increase sales, and give advice like a human agent
Results
Real-time customer assistance, reduced costs, boosted sales, and increased customer satisfaction
Shop Assistant helps customers navigate the retailer app and place orders faster with their voice
- The Assistant is specifically trained around individual features and scaled to thousands of unique products
- Physical retail experiences enhanced by the power of in-store digital self-discovery and self-service
- Consumer engagement driven by NFC and QR codes
Technologies that make the Shop Assistant stand out
- Built-in NLU core for natural language understanding
- ASR/TTS technology (Automatic speech recognition/ Text‑to‑Speech)
- Prebuilt user behavior patterns
- API connectivity
Optimized for retailers with physical stores and complex products
Engaging
Attract more customers. Everybody wants to get information in real-time without waiting for staff
Smart
AI-powered Shop Assistant uses NLP so it is able to understand customers and to answer questions in a friendly way
Cost-effective
Reduce long-term operational costs such as staff spendings, onboarding, and more
Scalable
Scale staff product expertise to thousands of customers concurrently
91%
of consumers want real-time assistance
$260bn
voice and chat technologies will bring by 2025
85%
of interactions are handled by virtual assistants
77%
of executives have already invested in chatbot technology
