Enhance customer self-service in stores with AI-powered chat & voice bots
Customers seek advice when shopping in physical stores, but the staff are not always available
Offer chatbots and voice bots that answer FAQs, increase sales, and give advice like a human agent
Real-time customer assistance, reduced costs, boosted sales, and increased customer satisfaction
What can a Shop Assistant do?
Let the Shop Assistant answer frequently asked questions about product specifications in a more convenient way
Connect into the stock system, so the Shop Assistant can offer customers a more advanced version of the products they want
Once the Shop Assistant has successfully given advice, it generates additional products for the specific needs of a customer outlined in the chat
Associates rarely can influence purchase decision speed, wasting time on reluctant buyers. The Shop Assistant will help customers make a decision
COVID-19 accelerated the importance of contactless action, which is hard to avoid in retail stores. AI-powered Shop Assistants are the perfect substitute for live consultations, protecting both your staff and your customers
65% of retail customers admit they prefer using chatbots to ask questions
Technologies that make the Shop Assistant stand out
Attract more customers. Everybody wants to get information in real-time without waiting for staff
AI-powered Shop Assistant uses NLP so it is able to understand customers and to answer questions in a friendly way
Reduce long-term operational costs such as staff spendings, onboarding, and more
Scale staff product expertise to thousands of customers concurrently
of consumers want real-time assistance
voice and chat technologies will bring by 2025
of interactions are handled by virtual assistants
of executives have already invested in chatbot technology
What is a shop assistant?
A digital shop assistant is an AI-powered chat or voice bot that helps shoppers navigate the store and place orders. The solution blends digital technology with the offline retail experience, allowing customers to have a seamless shopping journey within the physical store environment.
What does shop assistant do?
A digital assistant is trained around the store's products and their unique features to provide real-time customer assistance. It can perform a range of tasks, including answering FAQs, giving personalised shopping advice and product recommendations, and checking product availability. The assistant offers convenience and helps shoppers make a buying decision, for example, by showing product ratings and reviews left by other buyers.
How to create a digital shop assistant for a physical store?
To create a digital shop assistant, you first need to choose a solution provider experienced in developing conversational AI for retail. The entire process of an AI assistant implementation comes down to these key steps: defining use cases, developing a bot and a user-friendly interface, training the bot on the store’s product information and integrating it with the store systems.
Unlike other AI solution providers, Tovie AI owns its own ecosystem of AI tools for building bots, including the NLU engine. With the support of 30+ readily available integrations, Tovie AI assistants seamlessly connect to the retail platforms and business systems you are currently using.
Sign up to our newsletter
Please tell us about yourself and we’ll get back as soon as we can.
Please, fill in the form and we will contact you shortly.
Thank you for joining our newsletter.
We appreciate you contacting Tovie AI and will get back to you as soon as we can.
Agradecemos o seu contato e entraremos em contato o mais rápido possível.