Enhance customer self-service in stores with AI-powered chat & voice bots
Customers seek advice when shopping in physical stores, but the staff are not always available
Offer chatbots and voice bots that answer FAQs, increase sales, and give advice like a human agent
Real-time customer assistance, reduced costs, boosted sales, and increased customer satisfaction
What can a Shop Assistant do?
Let the Shop Assistant answer frequently asked questions about product specifications in a more convenient way
Connect into the stock system, so the Shop Assistant can offer customers a more advanced version of the products they want
Once the Shop Assistant has successfully given advice, it generates additional products for the specific needs of a customer outlined in the chat
Associates rarely can influence purchase decision speed, wasting time on reluctant buyers. The Shop Assistant will help customers make a decision
COVID-19 accelerated the importance of contactless action, which is hard to avoid in retail stores. AI-powered Shop Assistants are the perfect substitute for live consultations, protecting both your staff and your customers
65% of retail customers admit they prefer using chatbots to ask questions
Technologies that make the Shop Assistant stand out
Attract more customers. Everybody wants to get information in real-time without waiting for staff
AI-powered Shop Assistant uses NLP so it is able to understand customers and to answer questions in a friendly way
Reduce long-term operational costs such as staff spendings, onboarding, and more
Scale staff product expertise to thousands of customers concurrently
of consumers want real-time assistance
voice and chat technologies will bring by 2025
of interactions are handled by virtual assistants
of executives have already invested in chatbot technology
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