Voice bot AI is becoming more and more omnipresent in our day-to-day lives. We talk to virtual agents when calling our bank’s contact centre or getting a seasonal bonus offering from our favourite flower shop. More businesses opt for contact centre automation with conversational technologies. Some 56% of contact centres name AI and robotics among the top technologies they plan to use in the future.
To help businesses find their way around voice bots, we asked industry professionals the most popular questions and busted the most common myths about contact centre automation. In this whitepaper, you’ll learn when it is best to use voice bots, whether it is better to use a real voice AI bot or go with a speech synthesis, how to choose the right platform for call campaigns, which features make the bot’s speech natural, how to assess the bot’s effectiveness and whether the virtual assistants can replace call centre agents, and much more. Here are some of the questions we’ve answered for you.