Challenge
Bad experiences bring a lot of negative emotions. People are reluctant to spend hours on the line and go through even more stress when contacting an insurance company
Solution
An Insurance Claims Bot can be contacted via several channels at any time. The bot guides the customer through the entire claims process till it is settled
Results
Increased level of automation, improved customer experience, faster claims settlement, increased cross-selling, less churn, and better revenues
5 stages of the insurance claim process
First Notice of Loss (FNOL) or claim filing
Notifying an insurer after an insured asset's loss, theft, or injury
Damage Appraisal
Determining the nature and extent of the loss
Claims Settlement
Disbursing the insurance amount to the customer
Verification
Confirming customer’s insurance coverage and benefits
Claims Processing
Deciding the reimbursement amount
What can the Insurance Claims Bot do?
First Notice of Loss (FNOL)
A text or voice bot plays a significant role in the process of reporting a claim. The Insurance Claims Bot represents a dedicated virtual agent available 24/7/365. Customers can access it anytime and anywhere in just seconds
File claim
The Insurance Bot can guide users through the A to Z of the claim process and check the submitted documents. This translates into significantly reduced time customers spend on filling out forms and submitting documents
Update claim
Customers can contact the Insurance Claims Bot to update their application at any time and the bot will notify the customer if additional details are required. When needed, the bot passes the conversation to a human agent
Validate claim
The Insurance Bot can ensure that claims are validated by extracting relevant information from the documents
Track claim
The Insurance Claims Bot tracks claims intelligently. Customers can check the status of their claims through conversation with a bot
Notifications on Claim Status
The Insurance Claims Bot provides proactive notifications
Implement an automated claims processing workflow
Technologies that make the virtual assistant stand out
- Built-in NLU core for natural language understanding
- ASR/TTS technology (Automatic speech recognition/ Text-to-Speech)
- Prebuilt user behavior patterns
- API connectivity
Reduce the cost of handling claims with the Insurance Claims Bot
Engaging
The bot addresses insurance-related concerns of your customers with quick responses
Smart
The AI-powered bot uses NLP so it can understand customers and engage in a human-like conversation
Cost-effective
Implementing effective claims management processes leads to significant savings
Scalable
Staff expertise can be simultaneously scaled to thousands of customers
40%
58%
7%