Tovie AI’s Insurance Claims Bot, Debt Collection Bot, Banking Assistant and Website Navigation Bot are now available through Red Hat Marketplace.
Red Hat Marketplace is an open cloud marketplace for enterprise customers to discover, try, purchase, deploy, and manage certified container-based software across environments—public and private, cloud and on-premises. Built in collaboration with Red Hat and IBM, Red Hat Marketplace helps to unlock the value of cloud investments by making it faster and easier for companies to implement the tools and technologies that can help them succeed in a hybrid multi-cloud world.
Red Hat Marketplace simplifies the steps to find and purchase tools like Tovie AI’s solutions that are tested, certified and supported on Red Hat OpenShift, the industry’s leading hybrid cloud application platform powered by Kubernetes. This also helps to remove operational barriers when customers deploy and manage these technologies on Kubernetes-native infrastructure.
“Tovie AI’s solutions are designed to automate customer interactions, with a proven track record across banking, retail, health, and contact centre environments. As such, they are a great fit for Red Hat Marketplace, and we’re thrilled by this announcement”, said Joshua Kaiser, CEO of Tovie AI.
“This feels like a logical continuation to introducing Tovie AI products on IBM Cloud for Financial Services® earlier this year. With Tovie AI’s technology, customers can serve a wider demographic by improving accessibility via Red Hat Marketplace.”
As modern customers grow accustomed to rapid response times and personalised services that are available 24/7, conversational assistants are quickly becoming mainstream – by 2030, chatbots are projected to reach $7 billion in revenue in the banking, financial services and insurance markets.
Using Tovie AI’s conversational AI technology greatly improves virtual agents’ ability to understand natural language, accept commands and respond to queries meaningfully.
The Tovie AI solutions currently available on Red Hat Marketplace are:
Insurance Claims Bot: a virtual assistant that helps financial institutions increase the percentage of insurance claims processed at the first call and improve overall customer experience.
Debt Collection Bot: automates all aspects of the debt recovery lifecycle, reducing collections costs and delivering more attentive interactions. The bot can have personalised conversations with a debtor, empathising with their situation and gathering unique data.
Banking Assistant: automates routine tasks, reduces churn, cuts costs and transforms the overall customer experience. Customisable to fit any client’s specific needs, it provides customers with personalised advice based on their financial situation and goals.
Website Navigation Bot: provides proactive engagement with potential customers and lead capture at websites with complex navigation. The bot answers FAQs and communicates with users in real-time at scale, handles customer queries, provides instant responses 24/7 and transfers more complex requests to human agents – for reduced customer churn and higher conversion.
“Excellent customer service is personalised service,” stated Joshua Kaiser. “Our customisable solutions work across multiple channels to reduce wait times, resolve queries and lower costs, resulting in higher customer satisfaction. With extensive experience in developing these technologies, we are committed to providing cutting-edge solutions and tools across various industries – and having our products accessible via Red Hat Marketplace enables us to do so more efficiently”.
Learn more about Red Hat Marketplace here.
For more information on Tovie AI solutions and use cases, please visit here.