The first conversational AI platform validated on IBM Cloud for Financial Services
One platform underneath - what changes is the queue it clears
Waiting-list outreach, carer assessments and telecare switchover check-ins - live in adult social care at Richmond & Wandsworth Councils
Claims, renewals and customer service for insurers and banks - validated for IBM Cloud for Financial Services, so it survives procurement
Outbound campaigns, reminders and follow-ups, inbound triage - an AI call bot that carries the call from hello to resolved
Arrears calls that agree a payment plan on the call and update the CRM on their own - including Recobra, our collections product
Two calls, end to end - no menus, no hold music
Takes the action on the call - renewals, payments, bookings agreed there and then
Hands to a person the moment someone asks - the agent escalates, it does not gatekeep
Writes the outcome back, so your team sees every conversation
Chat, voice and actions on one stack we build and run ourselves - so nothing breaks when a third-party API changes its mind
Route between specialised agents, call your tools and APIs, and ship straight to production
Topics, automation rate, sentiment and cost, measured on real traffic from the calls your agents take
Cloud or fully on-premise, with your models or ours - and a human on the line whenever a call needs one
Your information governance colleagues will ask first. This is the answer, in writing
UK data residency, or fully on-premise inside your own estate - your data never has to leave the building
The first benefit we are seeing from Tovie AI's implementation is more insights into what our website visitors are looking for. The implementation was hassle-free and Tovie AI has integrated easily into our existing front-end and back-end systems
Voice agents in an insurer's contact centre · 66% automated
Voice agents in adult social care · live at two councils
Contact centre bot for an edtech
Pick the list that hurts most. We'll show you what it looks like handled - with the numbers from Richmond and Cardif, and what a pilot would cost for a queue your size
The list that hurts most - arrears, a waiting list, renewals
Your telephony and CRM - cloud, or on-premise in your estate
You watch every conversation, live
Measured numbers on your queue - then you decide
And if you outgrow the product, the same team builds custom on the same platform - no migration, no new vendor
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