AI Voice Bots for Government

Challenge

High call volumes and growing service demand are overwhelming council teams. Manual outbound calling is slow, and pulls staff away from urgent and complex cases

Our approach

AI voice bots call residents at scale and hold clear, natural conversations. They collect information, update systems automatically, and flag cases that need human attention

Impact

Reduce administrative workload by up to 85%, reach most residents on the first call, and prioritise urgent cases faster, so teams can focus on people, not paperwork

Voice AI automation for Richmond & Wandsworth Councils

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Solution

Richmond and Wandsworth used Tovie AI voice bots to automate occupational therapy waiting-list calls and care-technology device check-ins, replacing lengthy manual calls and post-call admin. Hundreds of residents were contacted within minutes, delivering fast updates and reliable information needed for prioritisation and device recovery

Results

The pilots generated strong results:

74% of waiting-list calls
77% of device check-ins
successfully collected the required information, helping teams reduce backlogs and freeing social-care staff to focus on complex cases. Older and less tech-confident residents responded positively to the voice-AI approach, demonstrating its accessibility and reach

Key features

Tovie’s voice technology for government is designed specifically for UK public-sector environments

UK data protection and compliance

Secure deployment

Integration with existing systems

Scalable for campaigns, surge events, and transitions

Tovie AI voice bots prioritise user needs, accessibility, and the responsible use of technology. Automation applies only where it improves the service, with clear routes to human support for sensitive or safeguarding-related cases

All interactions are secure and compliant with UK data protection requirements. This way, we keep services inclusive and transparent

What councils achieve

Reduced administrative workload

Faster resident contact

Improved waiting-list prioritisation

Higher engagement among digitally excluded residents

Clear reporting and audit trails

This approach allows AI bots for the government to support staff rather than replace them, improving efficiency without compromising care quality

Tovie AI seamlessly connects to any CRM, communication channel or knowledge base

Compliance and standarts

IBM CLOUD FOR FINANCIAL SERVICES VALIDATED

GDPR-compliant

Cyber Essentials-certified

SOC 2 Type 1-certified

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Reach residents before issues escalate

Automate outbound calls for reminders, check-ins, and service updates without increasing staff workload

FAQ

What are AI voice bots for government?

AI voice bots are automated phone agents that handle routine citizen interactions such as reminders, waiting-list follow-ups, and status checks, while escalating complex cases to human staff.

Which public services benefit most from voice bots?

Voice bots are most effective for high-volume, predictable interactions in areas such as adult social care, occupational therapy, housing, telecare, and general council communications.

Are voice bots suitable for vulnerable or digitally excluded residents?

Yes. Phone calls are often the most accessible channel for older or less digitally confident residents, making voice bots well-suited for inclusive public services.

Do AI voice bots replace council staff?

No. They automate repetitive tasks and reduce administrative workload, allowing staff to focus on complex, safeguarding, or human-led work.

Are AI voice bots secure and compliant?

Yes. Solutions are designed to meet UK public-sector data protection, security, and accessibility requirements, with flexible deployment options.

How quickly can a council launch a pilot?

Most councils can launch a focused pilot within a few weeks, starting with one high-impact use case.