Banks and insurers handle thousands of daily calls for onboarding, claims and support. After each call, agents spend time on summaries, CRM updates and follow-ups. This manual work is slow, repetitive and leads to delays, errors and fatigue
Financial institutions across Europe are accelerating investment in AI-powered contact centre automation to reduce low-value workloads and improve accuracy – McKinsey
string(1) "4"
The agent ingests call transcripts and extracts structured data: key topics, sentiment, promised actions, entities like policy numbers or claim references
It understands call intent and context, summarises outcomes, classifies type (renewal query, claim follow-up, billing dispute) and identifies next steps
The agent then executes actions automatically: updates CRM or claims platforms, creates tasks, sends follow-up emails or SMS, alerts teams, or logs audit entries
A policyholder calls about a claim. The AI agent summarises the conversation, extracts claim details, updates the claims system and assigns a follow-up to the adjuster
A customer enquires about policy renewal. The agent identifies renewal intent, updates CRM data and sends a personalised renewal offer
A bank client disputes a transaction. The agent captures sentiment, logs the issue, flags escalation and alerts a supervisor
A mortgage applicant provides document updates. The agent records details, updates the loan system and triggers a reminder for a follow-up
A compliance-related call. The agent summarises actions, logs them in an audit system and notifies the compliance team
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Tovie Agent Platform integrates seamlessly with your existing systems through secure APIs and pre-built connectors, including Microsoft Dynamics 365, HubSpot, Salesforce Financial Services Cloud, Guidewire, ServiceNow
string(5) "image" bool(false)
Tovie AI agents are built for financial services, where data privacy and security are non-negotiable. Every stage of development and deployment follows strict information security standards to protect your organisation and customers
Automate follow-ups straight from your calls today with Tovie Agent Platform
Interested in seeing how other teams automate at scale?
Explore more case studies including:
We connect to your existing call-recording or speech-to-text systems via a secure API. Tovie processes transcripts automatically once they are available.
Yes. You can enable review or approval steps before summaries are logged or actions executed, maintaining complete human oversight.
Typical actions include updating CRM or claims data, creating tasks, sending follow-up messages, triggering workflows, or escalating issues. Everything is configurable for your environment.
We use financial-domain fine-tuned NLP models. Accuracy improves further through custom training on your terminology, call data and workflow examples.
Yes. All data is encrypted, PII is masked, and full audit logs are maintained. The platform meets GDPR, SOC 2 and Cyber Essentials standards.
Typically 3–6 weeks, depending on the number of workflows and integrations required.
Yes. Integrations with Salesforce, Dynamics 365 and other enterprise systems are already supported.
After-call work (ACW) includes all post-interaction tasks like updating records, writing summaries, and scheduling follow-ups. Tovie automates these steps with AI agents, reducing manual effort and errors.
Automation shortens ACW time by up to 50%, improves data accuracy, ensures compliance, and frees human agents to focus on higher-value customer interactions.
AI agents automatically log each call, attach summaries, and classify outcomes in your CRM or case management system — creating complete, auditable records without manual input.
Yes. Structured summaries and tagged outcomes enable faster and more accurate reporting, allowing teams to identify trends and enhance service quality.
While call recording captures raw audio, post-call automation analyses and structures that information: summarising, classifying, and triggering compliant workflows automatically.
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