Digitalize physical shopping experience with the Shop Assistant

Enhance customer self-service in stores
with AI-powered chat & voice bots

Challenge

Customers seek advice when shopping in physical stores, but the staff are not always available

Solution

Offer chatbots and voice bots that answer FAQs, increase sales, and give advice like a human agent

Results

Real-time customer assistance, reduced costs, boosted sales, and increased customer satisfaction

Shop Assistant helps customers navigate the retailer app and place orders faster with their voice

  • The Assistant is specifically trained around individual features and scaled to thousands of unique products
  • Physical retail experiences enhanced by the power of in-store digital self-discovery and self-service
  • Consumer engagement driven by NFC and QR codes

What can a Shop Assistant do?

FAQs

Let the Shop Assistant answer frequently asked questions about product specifications in a more convenient way

What can a Shop Assistant do?

Upselling

Connect into the stock system, so the Shop Assistant can offer customers a more advanced version of the products they want

What can a Shop Assistant do?

Cross-Selling

Once the Shop Assistant has successfully given advice, it generates additional products for the specific needs of a customer outlined in the chat

What can a Shop Assistant do?

Social Proof

Associates rarely can influence purchase decision speed, wasting time on reluctant buyers. The Shop Assistant will help customers make a decision

Minimize staff contact with customers during the COVID-19 pandemic

COVID-19 accelerated the importance of contactless action, which is hard to avoid in retail stores. AI-powered Shop Assistants are the perfect substitute for live consultations, protecting both your staff and your customers

65% of retail customers admit they prefer using chatbots to ask questions

Technologies that make the Shop Assistant stand out

  • Built-in NLU core for natural language understanding
  • ASR/TTS technology (Automatic speech recognition/ Text‑to‑Speech)
  • Prebuilt user behavior patterns
  • API connectivity

Optimized for retailers with physical stores and complex products

Engaging

Attract more customers. Everybody wants to get information in real-time without waiting for staff

Smart

AI-powered Shop Assistant uses NLP so it is able to understand customers and to answer questions in a friendly way

Cost-effective

Reduce long-term operational costs such as staff spendings, onboarding, and more

Scalable

Scale staff product expertise to thousands of customers concurrently

91%

of consumers want real-time assistance

$260bn

voice and chat technologies will bring by 2025

85%

of interactions are handled by virtual assistants

77%

of executives have already invested in chatbot technology

Ready to transform your retail business with Tovie AI?

Get a demo

Please tell us about yourself and we’ll get back as soon as we can.

Name

Business email

Company name

Work phone

Message

Contact Us

Please, fill in the form and we will contact you shortly.

Name

Business email

Company name

Message

Thank you for reaching out!

We appreciate you contacting Tovie AI and will get back to you as soon as we can.

Obrigado por estender a mão!

Agradecemos o seu contato e entraremos em contato o mais rápido possível.

Thank you for reaching out!

We appreciate you contacting Tovie AI and will get back to you as soon as we can.