Conversational Commerce 2022: Trends, Market Data and Predictions

May 30, 2022

3 min read

Diana Kisling

Conversational commerce is a tool that allows interaction between the customer and the business using digital messaging and voice-activated technology.

 

The introduction of conversational commerce technologies has been made possible by growing consumer demand and the development of artificial intelligence assistants such as Alexa, Siri, and Google Assistant, as well as smart devices such as TVs and speakers.

 

Live chats, chatbots, and voice assistants are constantly improving, creating tremendous opportunities for e-commerce brands to create new user bases by leveraging these new and previously untapped sales channels.

By 2025, global spending on conversational commerce channels is projected to grow nearly sevenfold to about $290 billion. Download this report to find out more about this growing market!

 

Table of contents

  • Introduction
  • Challenges to AI adoption in retail
  • Global retail AI market forecasts
  • Trends
  • The impact of the COVID-19 pandemic 
  • The in-store shopping experience is going digital
  • Personalization is key
  • Omnichannel is the standard, not the exception
  • Voice technology as a driver of retail
  • Conclusion
  • The Shop Assistant solution

 

Please fill in the form to get your free copy

Name

Company

E-mail

Thanks!

Download PDF

Sign up for Tovie AI newsletter

Get the latest posts and fresh analytics delivered straight to your inbox

Get a demo

Please tell us about yourself and we’ll get back as soon as we can.

Name

Business email

Company name

Work phone

Message

Contact Us

Please, fill in the form and we will contact you shortly.

Name

Business email

Company name

Message

Thank you for reaching out!

We appreciate you contacting Tovie AI and will get back to you as soon as we can.

Obrigado por estender a mão!

Agradecemos o seu contato e entraremos em contato o mais rápido possível.

Thank you for reaching out!

We appreciate you contacting Tovie AI and will get back to you as soon as we can.