We are delighted to announce our collaboration with Infosys Consulting, a global leader in next-generation digital services and consulting. We are now an approved, accredited supplier and will support Infosys Consulting clients to optimise their business efficiency, as enterprises enter an era of hyper-personalised services and innovation using conversational AI tech and multimodal assistants.
According to the IDC Worldwide Semi-Annual Cognitive Artificial Intelligence Systems Spending Guide, the Conversational AI Market will reach $77.6 billion in 2022 – more than three times the $24.0 billion forecast for 2018. Proving that mass-market adoption of voice-controlled AI is most definitely here.
Having a well-established track record of optimising customer journeys using AI conversational tech innovation across banking, retail, health and contact centre environments, we specialise in low-code, no-code tools that allow non-technical operational teams to develop their own conversational AI platforms –an experience that can be applied to Infosys Consulting’s portfolio of client operations.
There are vast opportunities for Infosys Consulting’s clients, to develop their conversational AI capabilities. We are at the cutting edge of our field and can apply our technology to businesses in the most practical of ways. We often adopt a gradual approach to implementation, and this depends on a company’s maturity, specific business needs, and process requirements together with legislation. This ensures realistic and optimal outcomes and reduces failure risks.
Having applied AI conversational voice tech to a variety of multi-sector digital transformation projects and, as a result, we are seeing significant progress in AI at understanding human language, taking commands seamlessly, and providing meaningful responses to queries and requests.
Advances in AI-driven voice technology and natural language processing have propelled our user cases dramatically. AI voice technology can now blend its understanding of accents, empathetic tones, and gestures and compare it with other historical contextual data to boost service levels in specific ways. It is an exciting time for both Tovie AI and Infosys Consulting.
Infosys Consulting knows the time is ripe for its client network to consider how AI conversational tech can optimise customer and end-user journeys. Mass market adoption of voice assistants and voice tech, in general, creates the opportunity to serve a wider demographic by improving accessibility on multiple levels. The Tovie AI team have the skills, industry experience, and technology to make this happen.
For more information on Tovie AI-powered chatbots and voice technology please visit Tovie AI.
For more information on Infosys Consulting please visit Infosys.
About Tovie AI:
Tovie AI is led by Alex Lartey with over 15 years of experience in digital business management and Joshua Kaiser, an experienced technology architect and entrepreneur specialising in machine learning and AI-based product development. As an experienced team in conversational AI technologies, Tovie offers marketable conversational solutions and tools for NLP, speech synthesis, and dialogue management to help retail businesses grow by enhancing customer shopping experiences and internal processes. Tovie has proudly shared the success stories with these clients: Ikea, Papa Johns, Skoda, Henkel, BNP Paribas Cardiff, Tikkurila, Dodo Pizza, etc.
About Infosys Consulting:
Infosys Consulting recognises that artificial intelligence (AI) automation is key to delivering sustainable advantage and is already gathering momentum across financial services, hi-tech, communications, and healthcare enterprises. Infosys Consulting has partnered with a plethora of AI technology partners, from robotic process automation to deep learning, speech-to-text, computer vision, big data, and analytics. It brings huge benefits to functions like marketing, sales, and supply chain management.