We’re delighted to announce that Tovie AI has been included in the Activant ‘Conversational AI and the Future of Customer Service’ Market Map.
‘Conversational AI and the Future of Customer Service’ Market Map
Source: Activant
Activant is a research-based global investment firm “dedicated to uncovering the most exciting emerging technologies, sectors, and companies.” One of the company’s recent research projects is the Activant “Conversational AI and the Future of Customer Service” Market Map. It overviews the industry landscape by segmenting the key players according to “the degree of software orchestration (from simply understanding the issue to independent tech-enabled resolutions).” Activant stated that the most attractive solutions they found were “Automated Virtual Agents”.
We are proud to be in the “Automated Virtual Agents” section of the Activant “Conversational AI and the Future of Customer Service” Market Map along with industry leaders like Cognigy and Kore.ai. We are committed to further hone and develop our GenAI-powered tools and solutions that help businesses to grow,” said Joshua Keiser, CEO of Tovie AI.