Drive new monetisation opportunities with virtual mobile assistants

Provide personalised service and protect your subscribers from robocalls

Challenge

Mobile users are tired of constant robocalls, but they do not want to miss an important call

Solution

An AI-powered PA accepts incoming calls and sends the text transcript of the dialogue to a preferred messenger or mobile app

Results

Increased customer loyalty, extended call duration and interconnect growth, high NPS scores

Improve your customer experience, increase client satisfaction and get extra revenue

What can a Mobile PA from Tovie AI do?

Protects from robocalls

The mobile assistant will accept incoming calls, protect from scammers and ask for the reason for calling when subscribers are reluctant or too busy to talk. Peace of mind has the strongest impact on customer satisfaction and loyalty, so let them have it

Picks up the phone when subscriber is busy

The assistant recognizes the intent of the call and keeps the conversation within the context. It can turn a scammer down, confirm a haircut appointment, talk to a deliveryman and get all the details. The subscriber will then get an audio file and a text transcript of the dialogue in a preferred messenger or mobile app

Takes a call when subscriber is offline

Subscribers can set up a custom script, using their own answer options. They can enter the name and a reason they are not picking up the phone, and the mobile assistant will use it once it receives the call

Extends incoming call duration

Spammers engage in a dialogue with the Mobile Assistant assuming that they are talking to a human. This results in an extended call duration and interconnection revenue growth

Channels

Inbound/Outbound calls

Mobile Operator's app

Custom mobile apps

Custom mobile virtual assistants meet every need

Offer a personalised virtual assistant experience to your customers. Enable users to pick an assistant to their liking: any voice, any gender, any personality

Be it a celebrity persona, androgynous alien creature or cartoon character, custom assistant screens calls, answers them and sends transcripts and audio recordings to a preferred messenger or mobile app

Provide personalised service for your subscribers

Viral characters for competitive edge

Premium features create added value

Consistent CX builds customer loyalty

Accessibility across multiple platforms

Better retention and upsell opportinuties

Emotional connection with your customers

Features

A human-like conversation
Both pre-recorded and synthesized speech
Text and audio transcripts to mobile app or messengers
Built-in NLU core for natural language understanding
ASR/TTS (Automatic speech recognition/Text-to-Speech technology)
Prebuilt user behavior patterns

50%

of all inbound cell phone calls are robocalls or spam

60%

of all consumers complaints to the FCC are about robocalls

651,176

minutes spammers wasted in 2020

Protect your customers against spammers and cement your title as the most advanced telecom operator

Resources and Insights

Reports and Research

AI in Telecommunication 2023: Market Size, Share & Trends

June 01, 2023

Get your copy

Expert Opinion 2 min read

How Mobile Virtual Assistant Can Enhance Customer Experience for Telcos

April 12, 2023

FAQs

What is an AI virtual assistant?

In the context of the telecom industry, an AI virtual assistant is an application that uses artificial intelligence (AI) technologies to help mobile users battle spam calls or unwanted communication. The assistant filters out spam and provides protection for mobile users from robocalls.

How do AI assistants work?

An AI-powered mobile assistant accepts incoming calls when a subscriber is unavailable or unwilling to talk. It asks for a reason for the call, recognises the caller's intent and keeps the conversation within context. After the call, the assistant sends an audio file of the recorded call and a text transcript via an application of choice. Mobile subscribers can create a custom script for the AI assistant to use when answering calls.

What is the advantage of AI virtual assistant?

Telecom companies utilise AI virtual assistants to protect their mobile subscribers from unwanted communication and allow them to have a safer and more enjoyable user experience. In the long run, the solution positively impacts customer retention and boosts loyalty. On top of that, It also gives mobile providers additional revenue opportunities.