Outbound, inbound and collections on Tovie's own Agent Platform - in your cloud or on-premise, with the compliance regulated industries expect
Figures from live council and financial-services deployments on the Agent Platform
Each one runs end to end on its own, and hands over the moment a human should step in
Proactive campaigns that reach every contact, not just the ones an agent had time for
Every call answered on the first ring, triaged, and resolved or routed in seconds
Sensitive, compliant payment conversations at scale - firm where they need to be, human throughout
No menus, no hold music. The agent understands the caller, works your systems live, and hands your team a clean summary the moment the call ends.
Recognises why the caller rang, in their words, first time
Authenticates, looks up the account and works your CRM, payment and case tools
Closes the request, or hands to an agent with full context, never from zero
Outcome, actions taken and sentiment, logged automatically
The pilot demonstrates that AI can significantly improve the communication process, including how information is collected, updated and streamlined for review by skilled staff
The platform that designs the conversation also runs it in production - visual builder, live analytics and controls, nothing handed off to a black box
Run the whole platform in Tovie's UK cloud or inside your own estate. Your data never has to leave the building.
Swap between hosted and on-prem LLMs, NLU and ASR/TTS without rebuilding the agent
Topics, automation rate, sentiment and cost, measured on real traffic straight from the calls your agents take
Your systems, channels and models around a secure core - telephony, CRM, helpdesk and data, connected on day one and not ripped out
"The implementation was hassle-free and Tovie AI has integrated easily into our existing front-end and back-end systems."
"The chatbot has been an engaging and eye-catching way to encourage website visitors to explore the project information."
"Tovie tools make a difference for retailers in e-commerce. It is efficient and easy to handle."
The security bar that councils, banks and insurers hold their suppliers to
Straight answers on what a voice agent is, what it can take off your queue, and how it fits the stack you already run
Not quite. An AI call bot follows a script and passes anything unusual to a person. A voice agent understands why the caller rang, works your systems live during the call, and closes the request itself - then writes the call up. Tovie builds voice agents, which is why 52% of calls at BNP Paribas Cardif are handled end to end rather than deflected.
Both, on the same agent. Outbound covers renewal and retention calls, appointment and payment reminders, surveys and follow-ups. Inbound covers triage, account enquiries, authentication and FAQs. You do not run two systems to cover the two directions.
Full conversations, not first-line deflection. On live deployments the agent gathered everything needed on 74% of calls for Richmond and Wandsworth councils, and resolved 83% of BNP Paribas Cardif contacts on first contact. When a human should step in, the handover carries the full context so your team never restarts from zero.
Yes. The platform connects to Genesys, Avaya, Salesforce, HubSpot, Microsoft Teams and WhatsApp among more than 100 integrations, and the agent calls your own APIs during the conversation. Nothing needs ripping out to get an agent live.
It can. Tovie runs in a UK cloud, in your own private cloud, on-premise, or air-gapped, and you can swap between hosted and on-prem LLMs without rebuilding the agent. That matters for the councils, banks and insurers who cannot let call data leave their estate.
Tovie is validated on IBM Cloud for Financial Services, holds SOC 2 Type 1 and Cyber Essentials Plus, and is GDPR-compliant, with SSO, RBAC, logging, encryption and PII masking built in. It is the security bar councils, banks and insurers hold their suppliers to.
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