Enhance call center FCR using Conversational AI
Achieve better results by implementing the next-generation type of customer experience
Conversational AI is the next step in the development of customer service
Traditional IVR systems are inconvenient, and waiting time on the line feels like forever. In addition, it's impractical to maintain a large call center just to answer the same type of questions.
Meanwhile, voice-first and chatbots can handle calls in different languages and successfully answer 95% of calls. The introduction of AI helps offload a team of agents and speed up the resolution of simple human questions.
Call and contact centers worldwide use Tovie AI tools to support digital channels
up to 78%
of all questions can be answered by a conversational AI agent
82%
of customers leave a company due to bad customer service
30%
of all inquiries to call centers are repeating calls about the same issue
2.5bn
hours are predicted to be saved for businesses by chatbots in the next two years
How is AI revamping the call center?
Acquire
Strengthen loyalty and quality
Both businesses and customers alike want to resolve issues quickly and efficiently by contacting the call center. An AI-powered assistant not only answers calls instantly but processes requests with quality.
Engage
Minimize waiting time
A virtual agent allows customers to avoid waiting on hold or hear “all of our agents are currently busy.” While hotline agents can finally focus on difficult cases.
Support
Empower quick resolution
Customer support bot or intelligent IVR system can handle 65-98% of requests.
- No switching between lines
- Customers don’t have to repeat themselves
- Solutions are offered fast
Enhance
Provide reliable service
AI-powered agents can solve problems efficiently as they never get tired, never forget the information and always choose the right and cheerful tone for each conversation.
Voice AI is a hot investment
24/7
customer self-service
98%
FAQs answered right
70-90%
reduction of calls and repeated queries
91%
positive response to AI-powered agents
The smart robot at a flower shop with a 33% conversion
A smart bot built with Tovie AI made 24,000 calls right before International Women’s Day
What a smart bot can do?
The smart call bot offered to buy flowers the day before International Women's Day and 19,657 clients said YES. This bot not only recognizes one-word answers like yes/no or numbers but also natural language, slang, acronyms, and synonyms. The bot can also handle objections and suggests calling back in case the client is busy.
30% call conversion
